Tammy Skinner
CRESTMEAD,QLD
Summary
Dynamic retail professional with a proven track record at Coles Express, excelling in store operations oversight and employee motivation. Skilled in accurate cash handling and customer service excellence, I have successfully enhanced team performance and improved inventory control, driving operational efficiency and achieving key performance indicators.
Overview
21
21
years of professional experience
Work History
Assistant Manager
ANGUS & COOTE
BROWNS PLAINS, QLD
01.2021 - Current
- Executed opening and closing procedures for store operations.
- Managed cash handling activities, ensuring accuracy and security.
- Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
- Oversaw stock control processes to maintain optimal inventory levels.
- Archived KPI targets for performance tracking and analysis.
- Functioned as key holder, ensuring store security and operational integrity.
- Facilitated team building and training initiatives to enhance staff performance.
- Assisted in developing schedules and managing daily operational tasks.
STORE MANAGER
COLES EXPRESS
CALAMVALE, QLD
01.2005 - 01.2021
- Processed daily paperwork while balancing register drawers to ensure accuracy.
- Managed inventory tracking and conducted physical counts to reduce loss.
- Enhanced workflow productivity by hiring and developing team members.
- Set team goals and resolved issues for cohesive operations.
- Improved store status through process improvements and gap identification.
- Delivered excellent customer service, adhering to policy standards.
- Archived KPIs to monitor performance trends.
Education
HIGH SCHOOL DIPLOMA -
CENTRAL COLLAGE ALICE SPRINGS
ALICE SPRINGS01-1995
Skills
- Store operations oversight
- Employee supervision and motivation
- Store opening and closing
- Program implementation
- Staff training and development
- Accurate cash handling
- Risk management
- Effective communication
- Recruitment and hiring
- Payroll management
- Customer service excellence
- Inventory control
References
Natalie Black, 0433821504
Timeline
Assistant Manager
ANGUS & COOTE
01.2021 - Current
STORE MANAGER
COLES EXPRESS
01.2005 - 01.2021
HIGH SCHOOL DIPLOMA -
CENTRAL COLLAGE ALICE SPRINGS