Tammy Stewart
Pacific Pines,Australia
Summary
Dynamic Clinical Administrator with extensive experience at Doncaster and Bassetlaw Teaching Hospitals NHS Foundation, excelling in patient scheduling and medical records management. Proven ability to enhance team performance through effective training and development. Skilled in Microsoft Office and customer service, consistently ensuring optimal patient care and satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Administrator
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation
Doncaster, UK
04.2023 - 01.2025
- I did all the following for 3 specialities (dermatology, respiratory and cardiology) as well as book MDT'S
- I Provided an outpatient booking service for 2WW referrals and MDT patients
- Monitor all 2ww lists to ensure patients are appointed in line with clinical instruction/national/local waiting times, escalating to my team leaders and manager when we have capacity issues
- Incoming calls from patients who have any queries regarding their appointments dealing with these in a sensitive professional manor
- Respond to all emails from all booking teams where patients have requested to change their appointments
- Ensure Camis and choose & book are up to date
- Schedule appointments in line with clinical instructions and liaise with administration teams and the booking team where appropriate
- Process all referrals over all specialities in line with policies
- Respond to queries from Sheffield, booking all their appointment requests
- Print all referrals and letters, making sure patients are aware of their appointments and able to attend
- Liaise with GP surgeries and consultant's where necessary
- Send 2ww referrals to consultants for grading then book appointments up on their response and request
- Make sure medical records are ready for clinic and post is taken daily
- Work on my own initiative as well as part of a team and I'm not afraid to ask for help or if I'm unsure of something
- All daily administration tasks
Office Administrator/Assisting the Manager
Eco Infinity Ltd
Doncaster, UK
01.2016 - 03.2023
- Company Overview: Eco infinity limited are an energy renewable servicing company with a large customer service data base
- My day consists of, but not limited to..
- Arranging customers annual services
- Booking services into engineer’s diaries
- All incoming calls and enquiries
- Responding to all emails
- Checking and filing paperwork on eworks system as well as in the office
- Setting up monthly payment plans
- Dealing with all customers enquirer's/bookings over the phone
- Planning our engineer’s daily route
- Taking payments over the phone
- Courtesy calling customers after their service
- I also prepare Eco infinity's quarterly accounts to be sent to their accountant, making sure all paperwork is correct with bank statements
- All office administration task
- All office stationery orders
- All office insurances
- Renewing engineers van insurances and booking MOT
- I only left Eco Infinity to try something new, I still helped the new employees and trained them for my role
- Eco infinity limited are an energy renewable servicing company with a large customer service data base
Telesales Supervisor
Green Eco Grants
Doncaster, UK
01.2013 - 01.2015
- Me and my partner built up the telesales team for Green Eco Grants from 2 to 25 agents
- I dealt with all telesales my partner dealt with all the sales side
- I interviewed and trained new employees
- Created personal files
- Logged all with hours worked and bonuses gained
- Timesheets
- Wages
- Holidays
- Wrote new scripts
- I dealt with the day to day running of the team from morning set up to everything they needed throughout the day for them to achieve their set targets
- I used easy call system for my team to outbound call from which meant assigning new data adding and new agents
- We spent 2 years building up a team which now is the marketing side of a successful energy renewable company in Doncaster
- I learnt how to deal with a variety of situations from angry customers to upset employees
- I helped new employees gain their confidence with outbound calling, I came across many people that had never done this kind of role before and soon progressed into bright bubbly confident telesales agents, that alone is very rewarding
- I gained a lot of experience met a lot of new people many I stay in touch with
- I can adapt to most roles and if there is something I don't know I soon learn myself or from others
Telesales Team Leader
Synergy Marketing
Doncaster, UK
12.2012 - 06.2013
- Promoted solar panels
- Responsible for a small team of telesales agents daily
- Motivating the team
- Training new telesales staff
- Filling in timesheets
- I learnt how to run a small team
- It was a lot of trial and error to get things correct with it being my 1st time running a team but enjoyed all the learning along the way
- Only left as I got offered a similar position to work alongside my husband with a bigger company
Telesales Advisor
Express Law
Doncaster, UK
03.2011 - 12.2012
- Cold calling potential customers and advising them of the community care act
- Objection handling training
- Sales training
- Dealt with a variety of customers in many situations
- How to stay calm in situations
- Motivated myself towards targets
- Left express law due to being offered a team leader position with their sister company
Recruitment Consultant
Labour Force Recruitment
Doncaster, UK
03.2007 - 06.2010
- I started at labourforce as their part time receptionist, after 3 months I was offered Recruitment consultant position
- Answering/transferring calls
- First point of contact
- Dealt with all enquiries face to face, phone or email
- Stock check and orders
- Meeting and greeting
- All administration tasks needed
- General day to day things in a busy environment
- Advertise our current jobs available
- Speak to suitable candidates
- Interview and drug test employees prior to work
- Liaise with all companies daily to make sure our candidates were turning up to work correctly and all was running smoothly
- Loved my role with labourforce contracts Ltd but unfortunately the company went into liquidation
- This was my 1st job after having my children, so I gained a lot of experience, I’ve dealt with difficult employees face to face and over the phone
- Gained housekeeping skills
- Learnt everything to do with reception duties
- I gained my nvq2 in customer service
- I did drug testing courses
- And part finished my ECDL computer course
Education
nvq2 - customer service
Labour Force Recruitment
Doncaster06.2010
ECDL - computer course
Customer service level 2 -
Camis training
Skills
- Customer service
- Office Administration
- Medical Records
- Training & Development
- Front Desk
- Microsoft Office
- Front Office
- Management
- Office Management
- Microsoft Outlook
- Event Planning
- Human Resources
- Eworks system
- Medical Terminology
- Sales
- Word
- Excel
Certification
- NVQ2 in Customer Service
- Drug Testing Courses
- ECDL (partially completed)
Timeline
Clinical Administrator
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation
04.2023 - 01.2025
Office Administrator/Assisting the Manager
Eco Infinity Ltd
01.2016 - 03.2023
Telesales Supervisor
Green Eco Grants
01.2013 - 01.2015
Telesales Team Leader
Synergy Marketing
12.2012 - 06.2013
Telesales Advisor
Express Law
03.2011 - 12.2012
Recruitment Consultant
Labour Force Recruitment
03.2007 - 06.2010
nvq2 - customer service
Labour Force Recruitment
ECDL - computer course
Customer service level 2 -
Camis training