Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Hobbies and Interests
Referees
Timeline
Generic
Tammy Withnell

Tammy Withnell

Australind,Australia

Summary

Resilient professional with a track record of providing consistent support in diverse environments. Demonstrates a calm approach in high-pressure situations, ensuring stability and effective management. Recognized for strong work ethic, initiative, and clear communication skills. Committed to fostering independence and delivering empowering support.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Client Liaison & Client Assistant/Senior Support Worker/Team Leader

Morrissey Homestead Inc.
Bunbury, WA
10.2020 - Current
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Conducted needs assessments to identify key areas of service needs, informing targeted support initiatives.
  • Developed and implemented strategies that enhanced quality of social services, improving client satisfaction.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Trained new personnel on company operations, policies, and services, ensuring consistent service delivery.
  • Aged Care & NDIS support worker
  • Facilitated personal care and social interactions for clients.
  • Performed domestic assistance tasks, including linen services for clients.
  • Assisting and facilitating various programs within the organization
  • Medical Competency
  • Completed administrative tasks such as receiving and processing documents, submitting payments, and distributing correspondence.
  • Maintained up-to-date knowledge of product and service changes.
  • Attended networking events to promote products and services and develop new business opportunities.

Customer Service Representative

BP Australia
Australind, WA
10.2017 - 02.2019
  • Delivered customer service by processing transactions and addressing inquiries.
  • Handled customer requests for products, services, and information to enhance satisfaction.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Resolved discrepancies and errors in customer accounts to ensure accurate records.
  • Boosted sales revenue by skillfully promoting diverse BP products and promotional items.
  • Assisted and facilitated marketing and advertising materials

Customer Service, Administration & Personal Assistant

Australind Landscaping Supplies
Australind, WA
10.2015 - 01.2017
  • Conferred with customers regarding concerns, products, and services, resolving issues and strengthening client relationships.
  • Maintained accurate customer and company account data through manual and digital processing, managing and reconciling bank accounts effectively.
  • Promoted company brand and offerings through personalized service, enhancing digital presence by implementing the company website.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided comprehensive support to the Proprietor in both personal and professional tasks.
  • Operated loaders, trucks, ditch witch, mini excavator, and forklift to service customers.

Sales and Marketing Business Consultant/Sales Manager/Property Management

RE/MAX Lighthouse Realty
Bunbury, WA
06.2010 - 06.2015
  • Led and oversaw all processes relating to appraisals, listings and sales, ensuring every event necessary to successfully and satisfactorily achieve desired results was executed to the highest standard.
  • Coordinated and oversaw all processes involved with sales procedures, liaised with banks, settlement agents, valuers, etc.
  • Resolved concerns and problems in listing/sales process, enhancing client satisfaction and operational flow.
  • Trained and motivated new and current sales representatives on sales strategies and processes, engaging in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
  • Nurtured relationships with decision-makers across business groups to secure new business and foster repeat opportunities.
  • Streamlined procedures and tasks by updating and implementing new policies, marketing procedures and developing and utilising new strategies.
  • Oversaw all new marketing strategies implemented by headquarters (Houston, Texas), participated in training via global webinars/seminars to maintain and cultivate knowledge of products used within the sales office.
  • Designed and carried out market research to detect and attract new customers.

Real Estate Professional

Kevin Green & Assoc, Broome First National, Roy Weston Bunbury, LJ Hooker Bunbury & Karratha
WA
07.1994 - 01.2008
  • Marketed and sold properties through open houses and targeted online and print advertising, enhancing visibility and client engagement.
  • Managed contracts, negotiations and all aspects of sales to finalise purchases and exceed customer expectations.
  • Cultivated and nurtured client relationships through networking, personalized postcards, and strategic cold calling, driving repeat business and referrals.
  • Engaged clients regularly to strengthen relationships and foster loyalty.
  • Crafted detailed property descriptions and emphasized key features to improve buyer interest and accelerate sales.

Proprietor

Broome Photo Hut
Broome, WA
02.1996 - 06.1998
  • Delivered customer service on all accounts, ensuring quality and resolving issues promptly.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Provided customer service on all accounts to ensure quality and resolve problems.
  • Applied human resources expertise to optimise hiring, training and performance.
  • Recorded income and expense details in MYOB to track business finances and identify variances.

Cashier/Receptionist/Distribution & Accounts/OH&S/Secretary

Shire of Harvey, EG Green & Sons, Myles SW Fuel Supplies
Harvey, WA
12.1985 - 06.1994
  • Processed POS transactions, including checks, cash and credit purchases or refunds, handled large amounts of cash, and balanced till at the end of the day.
  • Assisted the local orders/export department in all aspects, supporting all transactions within Australia and externally.
  • Organised financial information and reported on payment histories to support sound financial accounting.
  • Arranged paper and electronic payment records to maintain well-organised filing systems and record-keeping compliance.
  • Recorded meeting minutes, arranged documentation, organised travel plans, hosted corporate functions, and provided secretarial support to corporate delegates and directors.
  • Coordinated safety events at Shell Australia franchise in Bunbury Depot.

Marketing Executive

South Western Time - West Australian Newspapers
Bunbury, WA
  • Developed marketing materials for print and digital platforms.
  • Managed social media accounts to enhance brand visibility.
  • Collaborated with sales teams to align marketing efforts.
  • Assisted in developing marketing and advertising materials for Bunbury Region
  • The position was terminated due to COVID-19 pandemic impacts.

Education

Certificate III - Individual & Aged Care, Senior First Aid & CPR

Corporate First Aid
Bunbury

Certificate IV - Medication Competency

Corporate First Aid
Bunbury

Senior First Aid & CPR -

St John Ambulance
Bunbury

Certificate IV - Real Estate & Business Agents

South West Regional TAFE
Bunbury

Bachelor - Psychology

Swinburne University
Melbourne, VIC
03-2026

Diploma - Abnormal Psychological Behaviours BPS307

Charles Darwin University
Casuarina, NT
03-2026

High School Diploma -

Harvey Senior High School
Harvey, WA

Skills

  • Leadership and time management
  • Effective communication
  • Team collaboration
  • Analytical thinking
  • Computer proficiency
  • Client relationship management
  • Confidence under pressure
  • Problem-solving skills
  • Staff training and development
  • Customer complaint resolution
  • Deadline management
  • Multitasking abilities
  • Administrative support
  • Active listening skills
  • Professional demeanor

Certification

  • HR-B Licence, 05/2025
  • PTD Authorisation, 12/2026
  • National Police Clearance, 12/2025
  • Cert III & IV Individual Support
  • Medication Competency
  • Food Handling Safety
  • RSA

Volunteer Experience

  • Represented organization positively and professionally while providing community with much-needed services.
  • Coordinated with different service providers to meet clients' individual needs.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Member & Non-Member of local SES Road Accident Rescue unit SW Western Australia.

Hobbies and Interests

  • Gym Workouts & High-Intensity Interval Training
  • Enjoy participating in Yoga and Pilates (classes & virtual) for overall physical and mental well-being.
  • Distance Running
  • Cooking
  • Gardening
  • Horseback Riding
  • Embracing outdoor adventures such as fishing and camping
  • Music
  • Hiking
  • Reading
  • Growing herbs, vegetables, or fruits in home gardens.
  • I enjoy cooking for friends and family gatherings.
  • Learning new cooking techniques and expanding my culinary skills
  • Travelling
  • Drawing and Painting

Referees

  • Darren · Darren, Wade, Central Pilbara Compliance Trainer, logger66@hotmail.com.au, darren.wade@mrl.com.au, 0409 376 563, Mineral Resources Limited
  • Shaun, Quaife, Ex-Proprietor, shaun.quaife@outlook.com.au, 0467 961 720, Australind Landscaping Supplies
  • Kylie, Lloyd-Murray, NDIS & Aged Care Client Liaison, kylielm1976@hotmail.com, 0451 168 685, Morrissey Homestead Inc.
  • Susan, Cuzzola, Aged Care & NDIS Client Assistant, sue.cuzzola@hotmail.com, 0407 471 859, Personal Referee
  • Keith, Elliott, Principal/Licensee, 0417 934 660, Barr & Stanley Bunbury Real Estate & Business Agents

Timeline

Client Liaison & Client Assistant/Senior Support Worker/Team Leader

Morrissey Homestead Inc.
10.2020 - Current

Customer Service Representative

BP Australia
10.2017 - 02.2019

Customer Service, Administration & Personal Assistant

Australind Landscaping Supplies
10.2015 - 01.2017

Sales and Marketing Business Consultant/Sales Manager/Property Management

RE/MAX Lighthouse Realty
06.2010 - 06.2015

Proprietor

Broome Photo Hut
02.1996 - 06.1998

Real Estate Professional

Kevin Green & Assoc, Broome First National, Roy Weston Bunbury, LJ Hooker Bunbury & Karratha
07.1994 - 01.2008

Cashier/Receptionist/Distribution & Accounts/OH&S/Secretary

Shire of Harvey, EG Green & Sons, Myles SW Fuel Supplies
12.1985 - 06.1994

Marketing Executive

South Western Time - West Australian Newspapers

Certificate III - Individual & Aged Care, Senior First Aid & CPR

Corporate First Aid

Certificate IV - Medication Competency

Corporate First Aid

Senior First Aid & CPR -

St John Ambulance

Certificate IV - Real Estate & Business Agents

South West Regional TAFE

Bachelor - Psychology

Swinburne University

Diploma - Abnormal Psychological Behaviours BPS307

Charles Darwin University

High School Diploma -

Harvey Senior High School
Tammy Withnell