TAMZIN MACDONALD
Kelvin Grove,QLD
Summary
I'm equipped with strong problem-solving abilities, attention to detail, willingness to learn, and excellent communication skills. Eager to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organisational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Marketing Coordinator - Data & Insights
Signet Pty Ltd
11.2022 - 10.2025
- Developed and executed marketing campaigns across email, direct mail, and digital channels to enhance brand visibility.
- Ownership in department budget management by tracking expenditures, processing invoices and ensuring monthly reconciliation to allocated resources.
- Led training sessions for junior staff on marketing tools and best practices to improve team efficiency.
- Analysed market trends and consumer insights to inform campaign strategies and optimise performance.
- Developed visually engaging marketing materials to support product launches and promotions.
- Tracked and reported on marketing campaign responses.
- Copy creation, proofreading, and editing customer case studies for website blog publication.
Marketing Activation Manager
Glue Content
04.2023 - 09.2025
- Contract occasional work, Rebel Sport event activation support for AFL games.
- Coordinating 8 - 18 children during the half-time duration of games.
- Organising on-the-day sign ups, parental consent forms, activation briefing, equipment preparation and maintenance, and activation execution.
Club President
QUT Beach Volleyball Club
11.2022 - 10.2024
- Coordinated community events, promoting club visibility and outreach efforts.
- Mentored fellow officers, ensuring effective execution of responsibilities and goals.
- Implemented new policies improving operational efficiency and member satisfaction.
- Analysed feedback from members to refine programs and services offered by the club.
- Oversaw budget management, ensuring financial sustainability for ongoing projects.
- Organized special activities and events for existing club members, including service projects, parties and procedural meetings.
- Formulated and enforced club rules, regulations and policies.
Customer Experience Coordinator
Signet Pty Ltd
06.2022 - 11.2022
- Microsoft Dynamics 365 Business Central
- Customer Resource Management (CRM)
- Maintaining professional and effective communication with customers on Microsoft Teams (phone), email and website enquiries, and live chat
- Effective time-management for interacting multiple channels of customer enquiries and requests
- Co-ordination with colleagues, supervisors, business programs, and freight couriers to source relevant information for customers’ experience and knowledge.
Content Creator
Leithal & Co. Design
01.2022 - 06.2022
- Allocating schedules for posting times for several clients
- Creating captions and allocating links to events
- Prioritising relevant content for target audiences
- Client communications for supplying content which aligned with their vision and message
Receptionist
Doctors@Kenilworth
11.2018 - 05.2022
- PracSoft Software
- Sorted scanning, faxing, email, and mail correspondence
- Managed multiple tasks and met time-sensitive deadlines
- Coordinated large volume of incoming calls to resolve customer issues and schedule appointments
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Handled cash, EFTPOS transactions and refunds
- Maintaining clinic hygiene and practitioners’ medical equipment
Waitperson
Kenilworth Country Bakery
10.2017 - 04.2019
- Completed duties for effective opening, closing and shift changes to ensure efficiency of teams and bakery
- Displayed enthusiasm and effective communication with customers and colleagues in conducting service
- Shared knowledge of displayed and menu items, flavours, and options for food-allergy concerns, enabling customers to make informed decisions
- Handled cash and EFTPOS transactions and refunds
Education
Master of Business - Marketing
Queensland University of Technology
Brisbane, QLD11-2024
Bachelor of Health - Behavioural Science (Psychology
Queensland University of Technology
Brisbane, QLD12.2021
High School Diploma - undefined
Sunshine Coast Grammar School
Forest Glen, QLD11.2017
Skills
- Courteous and professional
- Multitasking and prioritisation
- Billing and invoicing
- Adaptable
- Proactive problem-solver
- Administrative support
- Customer service-oriented
- Event management and activation
- 4WD experience
- Camping, hiking and outdoor activities enthusiast
Accomplishments
- Blue Card Services
- Responsible Service of Alcohol
- Queensland Driver's Licence
Timeline
Marketing Activation Manager
Glue Content
04.2023 - 09.2025
Marketing Coordinator - Data & Insights
Signet Pty Ltd
11.2022 - 10.2025
Club President
QUT Beach Volleyball Club
11.2022 - 10.2024
Customer Experience Coordinator
Signet Pty Ltd
06.2022 - 11.2022
Content Creator
Leithal & Co. Design
01.2022 - 06.2022
Receptionist
Doctors@Kenilworth
11.2018 - 05.2022
Waitperson
Kenilworth Country Bakery
10.2017 - 04.2019
Bachelor of Health - Behavioural Science (Psychology
Queensland University of Technology
High School Diploma - undefined
Sunshine Coast Grammar School
Master of Business - Marketing
Queensland University of Technology
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