Tania Bourke
Keilor East,Australia
Summary
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
11
11
years of professional experience
Work History
Senior Cosmetic Receptionist
Victorian Dermal Group
Kew, Vic
01.2018 - 01.2022
- Scheduled appointments, managed patient records and updated medical histories.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Assisted in preparing treatment rooms for patient examinations by stocking supplies and ensuring proper sanitation standards were met.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Maintained accurate records of employee attendance, leave balances and tax information.
- Verified employee hours worked against timesheets provided by supervisors.
Receptionist
Giorgio Dental Lab
Coburg, Vic
01.2011 - 01.2018
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Assisted in the maintenance of dental equipment and supplies inventory.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Managed front desk operations including scheduling appointments, collecting payments.
Education
Diploma -
Diploma of Administration
Melbourne01-2022
High School Diploma -
St. Columba’s College
Vic, Australia11-2009
Skills
- Appointment Scheduling
- Office Administration
- Multitasking and prioritization
- Time Management
- Positive and professional
- Telephone skills
- Professional and polished presentation
- Greeting and Seating Clients
References
References available upon request.
Timeline
Senior Cosmetic Receptionist
Victorian Dermal Group
01.2018 - 01.2022
Receptionist
Giorgio Dental Lab
01.2011 - 01.2018
Diploma -
Diploma of Administration
High School Diploma -
St. Columba’s College
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