Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Tania Nguyen

Sunshine,Australia

Summary

Experienced management professional with a strong ability to lead teams and improve customer service. Skilled in developing service strategies, handling customer complaints, and finding effective solutions. Focused on streamlining processes, improving customer satisfaction, and helping businesses succeed.

Overview

11
11
years of professional experience

Work History

Pharmacy Assistant

Tran Pharmacy
03.2024 - Current
  • Assist pharmacists with dispensing medication and preparing prescriptions
  • Provide excellent customer service and answer patient inquiries
  • Ensure pharmacy operations run smoothly and efficiently
  • Replenishing stock and maintaining inventory levels.

Retail Sales Associate Cashier

Up- Trend Retail Shop
10.2020 - 12.2023

• Maintaining excellent shop floor standards and cleanliness.

• Providing exceptional service at shop floor, fitting rooms and checkouts.

• Processing of deliveries, maintaining tidy stock and equipment/back of house areas.

• Replenishment of stock and display changes on the shop floor.

Personal Care Assistant

Spectrum Association & Organizations
09.2017 - 11.2019


  • Engaged patient through conversation and companionship, promoting independence and meeting social requirements
  • Coordinated medical appointments, errands, and social events
  • Observed changes in behavior or physical condition that may indicate a need for further medical attention
  • Worked in cooperation with family and outside providers to meet physical and emotional needs of patient

Personal Care Assistant

Estia Health
05.2016 - 06.2017
  • Assisted residents in activities of daily living to maintain health and dignity
  • Assisted in maintaining a clean, safe environment by following infection control policies and procedures
  • Developed meaningful relationships with patients through active listening and conversation
  • Read and contributed to shift reports and care notes

Customer Service Cashier

Cotton On Group
02.2014 - 05.2016
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register
  • Received payment by cash, check, credit cards, vouchers or automatic debits
  • Followed all safety protocols regarding cash handling and security procedures

Education

Certificate III - Pharmacy Assistant

The Pharmacy Guild of Australia
Queensland
2024

Medical Reception -

Wesley Institute Of Training
Victoria
11.2019

Certificate IV - Computer

Victoria University
Victoria
09.2018

Certificate III - Individual Support

Australian Vietnamese Women's Association Inc.
Victoria
08.2017

Bachelor Of Arts -

Hong Bang University
HoChiMinh City
08.2009

Skills

  • Communication and interpersonal skills
  • Effective Customer Service
  • Attention to Detail
  • Verbal and Written Communication
  • Continuous Professional Improvement
  • Teamwork and Collaboration

Hobbies and Interests

  • Fitness Enthusiast
  • Home aquarium
  • Interior decorating
  • House plants and gardening

Timeline

Pharmacy Assistant

Tran Pharmacy
03.2024 - Current

Retail Sales Associate Cashier

Up- Trend Retail Shop
10.2020 - 12.2023

Personal Care Assistant

Spectrum Association & Organizations
09.2017 - 11.2019

Personal Care Assistant

Estia Health
05.2016 - 06.2017

Customer Service Cashier

Cotton On Group
02.2014 - 05.2016

Medical Reception -

Wesley Institute Of Training

Certificate IV - Computer

Victoria University

Certificate III - Individual Support

Australian Vietnamese Women's Association Inc.

Bachelor Of Arts -

Hong Bang University

Certificate III - Pharmacy Assistant

The Pharmacy Guild of Australia
Tania Nguyen