Tania Ritter
Bowen Hills ,QLD
Summary
Proven professional with extensive experience at Montrachet Restaurant and Tommy Bahama Outlet, excelling in guest relations and upselling strategies. Demonstrated ability to enhance customer satisfaction and boost sales through exceptional service and strategic product placement. Skilled in food safety and creating positive shopping experiences, significantly contributing to team success and operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Hospitality Worker
Montrachet Restaurant
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Retail Sales Associate
Tommy Bahama Outlet
08.2024 - Current
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Year 10 -
Ferny Grove High School
Brisbane, QLDSkills
- Food safety knowledge
- Food Preparation
- Cleaning and sanitizing
- Supply Restocking
- Guest Relations
- Upselling strategies
- Reservation Management
Timeline
Retail Sales Associate
Tommy Bahama Outlet
08.2024 - Current
Hospitality Worker
Montrachet Restaurant
Year 10 -
Ferny Grove High School
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