TANIA TANIA
Burwood,VIC
Summary
Proven to enhance customer satisfaction and streamline operations, I leveraged my POS system expertise and exceptional interpersonal skills at EG Group. Achieved a significant increase in return visits through diligent customer engagement and efficient store maintenance, embodying reliability and fostering a clean, welcoming shopping environment.
Enthusiastic Store Team Member focuses on exceptional customer service by greeting customers, assisting with store inquiries and ringing purchases using POS system. Participates in proactive team efforts to achieve departmental and company goals. Works to deliver positive customer experiences in clean, well-maintained store.
Courteous Store Team Member delivers fast, friendly customer service to positively impact customer satisfaction, store profitability and organization's mission. Executes multiple tasks with superior organizational skills and detail orientation. Available to work flexible schedules, nights, weekends and holidays based on business needs.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Store Team Member
EG Group
Forest Hill, VIC
11.2022 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
- Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidentsinjuries.
- Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
- Assisted in successful promotional events, engaging customers and driving sales growth.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Boosted sales with effective product recommendations based on customer needs and preferences.
- Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Strengthened team collaboration, participating in daily meetings to discuss goals and strategies for improvement.
- Maintained up-to-date knowledge of products and trends, advising customers effectively.
- Contributed to achieving sales targets by promoting current deals and loyalty programs.
- Supported promotional events to increase store traffic and sales.
- Addressed and resolved customer issues, ensuring positive resolution for all parties involved.
- Assisted customers in finding products to meet their needs, enhancing shopping experience.
- Fostered positive shopping environment, greeting customers warmly upon entry.
- Improved product visibility, arranging items in eye-catching displays.
- Conducted price changes and markdowns, ensuring accuracy and compliance with corporate guidelines.
- Enhanced team performance, providing feedback and coaching to peers.
- Enhanced customer satisfaction by quickly resolving complaints and inquiries.
- Boosted team morale and productivity through effective communication and collaboration.
- Facilitated seamless checkout process, reducing wait times for customers.
- Organized backroom supplies, improving efficiency in restocking efforts.
- Improved store safety by adhering to protocols and conducting regular checks.
- Streamlined restocking process to minimize disruptions on sales floor.
- Implemented loss prevention strategies to reduce shrinkage and protect assets.
- Increased store efficiency by organizing merchandise and maintaining clean, accessible displays.
- Handled cash transactions with accuracy, maintaining financial integrity at checkout.
- Trained new team members, ensuring they were well-prepared for their roles.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed and weighed bakery department products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Team Member
AMPOL FUEL STATION
Melbourne, VIC
08.2022 - 06.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Monitored and verified merchandise for proper prices and labels.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Conducted product demonstrations, enhancing customer engagement and interest.
- Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
- Increased sales through effective product placements and persuasive communication skills.
- Facilitated team training sessions, improving overall performance and knowledge of best practices.
- Improved customer satisfaction by quickly helping each person find desired items.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Contributed to store's online presence by updating website and social media platforms with current promotions.
- Enhanced store security measures, reducing incidents of theft and loss.
- Developed marketing materials to promote in-store events and special promotions.
- Participated in community events, strengthening store's local engagement and reputation.
- Streamlined workflow for increased efficiency, introducing digital tool for task management.
- Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Reduced wait times for customers by implementing more efficient checkout process.
- Assisted in inventory management to prevent stock shortages and overages.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Enhanced team collaboration by organizing weekly meetings to discuss project progress and address any challenges.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
- Observed packing operations to verify conformance to specifications.
- Gathered, organized and input information into digital database.
IELTS AND PTE Trainer
DREAMS IMMIGRATION AND IELTS CAFE
INDIA
10.2021 - 05.2022
- Enhanced PTE students'' performance by developing customized lesson plans and learning materials.
- Prepared students for the PTE exam by simulating real-life test conditions during practice sessions.
- Mentored new instructors joining the team, sharing years of expertise to ensure consistent excellence across the department.
- Collaborated with colleagues to share best practices and refine PTE training methodologies.
- Established a positive learning environment by fostering open communication and mutual respect among students.
- Monitored individual student progress, adjusting instructional methods accordingly for optimal results.
- Communicated with parents on a regular basis to discuss student performance and address concerns proactively.
- Conducted regular workshops to keep students informed about the latest trends in PTE examination patterns.
- Maintained detailed records of each student''s accomplishments, strengths, and areas needing improvement.
- Provided one-on-one coaching sessions for struggling students, resulting in significant improvements in their scores.
- Increased student engagement with interactive teaching techniques tailored to individual needs.
- Led group study sessions outside of class hours to provide additional support and guidance for students as needed.
- Implemented innovative teaching strategies that enhanced student retention of complex concepts.
- Assisted administration in improving the overall quality of school''s language programs by offering expert advice on curriculum design and implementation strategies.
- Streamlined the curriculum by identifying areas of improvement and incorporating relevant updates.
- Developed strong relationships with local businesses, arranging internship opportunities for highly motivated students seeking real-world experience.
- Championed student welfare initiatives, creating a safe and nurturing environment that prioritized learners'' well-being above all else.
- Organized informative seminars on career pathways available post-PTE exam success, inspiring increased enrollment numbers in subsequent training sessions.
- Continuously updated personal knowledge of PTE exam requirements, changes, and best practices through professional development courses and workshops.
- Attended workshops to learn about student motivation and engaging learning activities.
- Educated students in basics of English grammar and conversational speaking.
- Supported students holistically to achieve academic success.
- Facilitated small group and individual instruction to maximize student learning.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Promoted critical thinking to build subject engagement and interaction.
- Modified curriculum plans with colleagues to meet changing student needs.
- Adopted new technologies and online platforms to facilitate student learning.
- Developed activities and integrated technology to diversify instruction.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Set assessments to measure student progress and identify growth opportunities.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Provided individual mentoring and special tutoring to struggling students.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
- Facilitated class discussion to help students work through questions and expand understanding.
- Demonstrated principles of subject material and advanced methods to students.
- Personalized instruction based on needs, interests and capabilities of individual students.
- Balanced instruction, demonstration and personal work time for optimal student learning.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Maintained complete student records with accurate grades and attendance information.
- Encouraged students to deepen knowledge with additional learning opportunities.
- Conducted group lectures and small-group instruction to teach and reinforce concepts.
- Assigned lessons and corrected homework.
- Conducted skills assessments to uncover performance gaps.
- Assessed work of adult students to evaluate progress and identify areas for improvement.
- Collaborated with other professionals to develop creative solutions to challenges faced by adult learners.
- Supplemented instruction and increased student understanding with use of audio-visual equipment and other technology.
- Managed several internet-based language programs.
- Employed variety of assessment tools and strategies to improve instruction methods.
- Created advanced job placement training focusing on promotions, career changes and career advancement.
- Developed and maintained effective record keeping system for tracking learner attendance, participation and progress.
Coordinator
BBS IELTS AND IMMIGRATION SERVICES
INDIA
09.2019 - 08.2021
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for [Number] employees.
- Trained team members on new hotel services and products to support promotional efforts.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
Hospitality Management - Hospitality Administration And Management
Acumen Institute of Further Education
Melbourne, VIC11.2022
Bachelor of Science - Agriculture
BABA FARID GROUP OF INSTITUTION
INDIA 06.2018
Skills
- Cleanliness and hygiene
- Workplace Safety
- Store maintenance
- Reliability and punctuality
- Cash Handling Accuracy
- Customer Engagement
- POS System Operation
- Customer Service
- Excellent Written and Verbal Communication
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Customer Assistance
- Data entry proficiency
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Store Team Member
EG Group
11.2022 - Current
Team Member
AMPOL FUEL STATION
08.2022 - 06.2023
IELTS AND PTE Trainer
DREAMS IMMIGRATION AND IELTS CAFE
10.2021 - 05.2022
Coordinator
BBS IELTS AND IMMIGRATION SERVICES
09.2019 - 08.2021
Hospitality Management - Hospitality Administration And Management
Acumen Institute of Further Education
Bachelor of Science - Agriculture
BABA FARID GROUP OF INSTITUTION