Tania Waerea
Blackwater,QLD
Summary
Dynamic customer service professional with a proven track record at TSG, excelling in cash handling and fostering customer satisfaction. Demonstrated reliability and composure in high-pressure situations, effectively resolving complaints and ensuring a welcoming environment. Skilled in cash register operation and maintaining accuracy in financial transactions, contributing to repeat business and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
TSG
Blackwater, QLD
06.2023 - 12.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
Short Order Cook
Coolabah Tree Cafe
Blackwater, QLD
04.2022 - 12.2022
- Kept kitchen up to code for health and safety inspections.
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Coin and currency counting
- Reliable and responsible
- Honest and dependable
- Cleaning and sanitizing
- Cash handling and management
Certification
- Food Handler Certification (FHC) - State or County Health Departments.
Timeline
Customer Service Cashier
TSG
06.2023 - 12.2023
Short Order Cook
Coolabah Tree Cafe
04.2022 - 12.2022