Taniah Robinson
Dawesville 6211
Summary
Offering friendly and service-oriented approach with commitment to learning and development. Bring understanding of customer service principles, along with skills in communication and organization. Ready to use and develop customer service and sales skills in my role.
Overview
9
9
years of professional experience
Work History
Team Leader- Cleaner
SweptAway
04.2020 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Provided exceptional customer service, resolving client issues efficiently and effectively.
- Enhanced dealership reputation by delivering exceptional customer service experiences.
- Delivered exceptional customer service, ensuring repeat business and client loyalty.
Aged Care Worker
Silver Chain
01.2019 - 02.2020
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Traffic Controller
ATM Labour
03.2016 - 11.2018
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
- Updated signage with correct speeds and delay warnings based on daily conditions.
Education
White Card
Online01-2020
Certificate III - Advanced Traffic Control Managment
Perth Traffic Training
01-2020
Certificate III - Individual Support- Aged Care
South Regional TAFE
WA01-2016
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Time management
- Reliability and punctuality
Timeline
Team Leader- Cleaner
SweptAway
04.2020 - Current
Aged Care Worker
Silver Chain
01.2019 - 02.2020
Traffic Controller
ATM Labour
03.2016 - 11.2018
White Card
Certificate III - Advanced Traffic Control Managment
Perth Traffic Training
Certificate III - Individual Support- Aged Care
South Regional TAFE
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