Taniella Haumono
Mount Druitt,NSW
Summary
Dynamic Senior Customer Service Officer at Service NSW with a proven track record in conflict resolution and account management. Adept at enhancing customer satisfaction through effective problem-solving and team collaboration. Recognized for successfully diffusing challenging situations and training new staff to elevate service standards.
Overview
15
15
years of professional experience
2002
2002
years of post-secondary education
1
1
Certification
Work History
Senior Customer Service Officer
Service NSW
Parramatta, NSW
01.2020 - 02.2024
- Assisted customers with inquiries and service requests efficiently.
- Managed customer accounts and updated information in the system.
- Resolved complex issues by collaborating with internal teams effectively.
- Dealing with difficult customers on a daily basis to pursue solutions for ongoing governance challenges they are facing.
Medical Representative
MRI Now
Sydney , NSW
01.2017 - 05.2019
- Educated healthcare professionals on product features and benefits.
- Managed relationships with key accounts and medical facilities.
- Provided product samples and promotional materials to clients.
- Collaborated with sales team to develop effective strategies.
- Organized and participated in medical conferences and events.
Customer Service Representative
Australian Taxation Office
Parramatta , NSW
04.2011 - 03.2017
- Assisted clients with tax inquiries and provided clear guidance on regulations.
- Processed tax returns using specialized software to ensure compliance and accuracy.
- Collaborated with team members to resolve complex customer issues promptly.
- Trained new staff on customer service protocols and taxation processes effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
The NSW Department of Family and Community Services
Liverpool, NSW
05.2009 - 03.2010
- Assisted clients with tax inquiries and provided clear guidance on regulations.
- Processed tax returns using specialized software to ensure compliance and accuracy.
- Collaborated with team members to resolve complex customer issues promptly.
- Maintained accurate records of customer interactions and relevant documentation.
- Responded to feedback to improve service delivery and enhance client satisfaction.
Education
Cert 3 Old Age Care - Health Care Management
TAFE NSW
Kingswood, NSW 01.2007 - 07.2007
Marrickville High School
Marrickville, NSWSkills
- Account management
- Team collaboration
- Conflict resolution
- Time management
- Problem solving
- Training development
- Customer satisfaction
- Escalation management
- Problem resolution
- Excellent communication
- Active listening
Languages
English
First Language
Tonga
Intermediate (B1)
B1
Certification
- First Aid Certificate
- CPR Certificate
- Customer Service Representative Cert 2
- Superannuation Advisor Cert 2
My passions and hobbies
- Kids Ministry Teacher
- Tongan Kingdom Academy Teacher
- Youth Senior Leader
Checks
- Working With Children’s check
- NDIS Check in process
References
References available upon request.
Timeline
Senior Customer Service Officer
Service NSW
01.2020 - 02.2024
Medical Representative
MRI Now
01.2017 - 05.2019
Customer Service Representative
Australian Taxation Office
04.2011 - 03.2017
Customer Service Representative
The NSW Department of Family and Community Services
05.2009 - 03.2010
Cert 3 Old Age Care - Health Care Management
TAFE NSW
01.2007 - 07.2007
Marrickville High School