Summary
Work History
Education
Skills
Hobbies
Timeline
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Tanika Gibson

Summary

Passionate individual with many years of customer service and experience. Extremely fast learner with the ability to adapt to different environments and provide high-quality work and service. Quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with customers, clients and other team members. Extremely hard working with superior knowledge of the customer service industry, ready to join my next team.

Work History

Crew Member

McDonald's Wodonga
  • Working as a team member with other restaurant professionals to ensure satisfied customers
  • Working well with other crew members and followed safety guidelines
  • Helped to increase customer return rates by providing excellent customer service at all times.

Crew Member

McDonald's
  • Exhibiting strong managerial traits, and the ability to serve as an effective leader
  • Trained new employees on store policies and procedures
  • Provided the highest level of customer service at every shift
  • Quickly and accurately handled financial transactions of all types
  • Acquired a Certificate III in Retail whilst being employed.

Barista

Where Is Ya Bean?
  • Prepared food carefully in response to customer requests or allergies
  • Handled food with sanitation and safety in mind
  • Helped to achieve increases in sales
  • Offered new services based on the needs of a customer.

Waitress

Lone Star
  • Worked as a flexible server during overflow periods
  • Made suggestions to customers based on preferences
  • Worked to understand the desires and needs of customers
  • Consistently converted prospective buyers into customers
  • Aimed to increase product awareness, attract new customers, and retain existing customers.

Barista

Gloria Jeans
  • During my time here I learnt a lot of technical things about coffee machines, preparation of coffee, and about personal relationships
  • I learnt how to memorize regular customer's orders very well
  • I know for a fact I can excel tremendously in customer service areas, because of the relationships I made with customers at this venue.

Administrative Assistant

Financial Advisers Australia
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Phone Agent

Big Dog Marketing
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Effectively communicated pertinent information between departments, ensuring smooth operations within the organization.
  • Streamlined call handling processes for improved efficiency and reduced average call time.

Education

Grade 10 -

Murrumba State Secondary College Brisbane

Certificates

Skills

  • Customer Satisfaction Expert

  • Teamwork Expert

  • Hospitality Expert

  • Communications Expert

  • Customer Service Expert

  • Leadership Expert

  • Customer Service

  • Initiative and Self-Motivation

  • Verbal and written communication

  • Office Administration

  • Time Management

  • File Organization

  • Office Management

Hobbies

I have many hobbies, my favourites are...

- Settling down with a good book on a deck chair with a cup of tea!

- Pumping out a high intensity gym session!

- Organising and cleaning the household

- Journaling and writing things down on paper!

Timeline

Crew Member

McDonald's Wodonga

Crew Member

McDonald's

Barista

Where Is Ya Bean?

Waitress

Lone Star

Barista

Gloria Jeans

Administrative Assistant

Financial Advisers Australia

Phone Agent

Big Dog Marketing

Grade 10 -

Murrumba State Secondary College Brisbane

Certificates

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Tanika Gibson