Summary
Overview
Work History
Education
Skills
Timeline
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Taniya Patel

Benalla,VIC

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

8
8
years of professional experience

Work History

Retail Store Manager

Coles Express
05.2022 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.

Retail Store Manager

Metro Petroleum
03.2021 - 04.2022
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Optimized store displays and appearance via strategic merchandising.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Manager

VAMDOTE & CO PETROLEUM
09.2016 - 06.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Education

MBA - Managing And Leading People

Southern Cross University
Melbourne, VIC
10.2021

BBA - Finance

MAHARAJA SAYAJIRAO UNIVERSITY
VADODARA
2013

HIGHER SECONDARY CERTIFICATE - Biology

GUJARAT REFINERY ENGLISH MEDIUM SCHOOL
VADODARA
2013

SECONDARY SCHOOL CERTIFICATE -

GUJARAT REFINERY ENGLISH MEDIUM SCHOOL
VADODARA
2011

Skills

  • Customer Service
  • Strong multi-tasking
  • Problem-Solving
  • Retail Operations
  • Decision-making skill
  • Highly motivated
  • Dependable and reliable
  • Sales Growth
  • Inventory Control

Timeline

Retail Store Manager

Coles Express
05.2022 - Current

Retail Store Manager

Metro Petroleum
03.2021 - 04.2022

Manager

VAMDOTE & CO PETROLEUM
09.2016 - 06.2018

MBA - Managing And Leading People

Southern Cross University

BBA - Finance

MAHARAJA SAYAJIRAO UNIVERSITY

HIGHER SECONDARY CERTIFICATE - Biology

GUJARAT REFINERY ENGLISH MEDIUM SCHOOL

SECONDARY SCHOOL CERTIFICATE -

GUJARAT REFINERY ENGLISH MEDIUM SCHOOL

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