TANJIMA AHMED NITU
1/87 Sproule St, Lakemba,NSW
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Efficient Team Member known for high productivity and ability to complete tasks swiftly. Possess specialized skills in communication, time management, and problem-solving which are critical in this role. Excel in teamwork, adaptability, and leadership, ensuring successful collaboration and project completion.
Overview
4
4
years of professional experience
Work History
Team Member
Coles
Sydney
05.2024 - Current
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Answered phone calls regarding inquiries about products or services.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Collaborated with team members to maximize productivity and efficiency.
Room Attendant
SSI Management
Sydney
09.2023 - 02.2024
- Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
- Assisted other departments with special projects when asked by the supervisor or manager.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
Customer Service Representative
Grameen Phone
Dhaka, Bangladesh
02.2021 - 01.2023
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Master Of Arts - TESOL And Applied Linguistics
University Of Technology Sydney
Sydney, NSWSkills
- Customer Service
- Cleaning
- Workplace Safety
- Product Knowledge
- Collaboration and Teamwork
- Corporate vision and values
- Room preparation
- Guest room confidentiality
Timeline
Team Member
Coles
05.2024 - Current
Room Attendant
SSI Management
09.2023 - 02.2024
Customer Service Representative
Grameen Phone
02.2021 - 01.2023
Master Of Arts - TESOL And Applied Linguistics
University Of Technology Sydney
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