Tanuja DAMARAPATI
Tarneit,VIC
Summary
Results-oriented [Job Title] knowledgeable about wide range of loan products. Professionally works with different customers to meet individual needs and maximize bank revenue. Analytical problem-solver tenacious in pursuing sales opportunities. Attentive Loan Specialist with background in assessing credit history data and finding appropriate solutions perfect for customer needs. Ready for new position where loan evaluation background can be best utilized. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals.
Overview
6
6
years of professional experience
Work History
EDB Personal Loan Consultant
ANZ bank
Melbourne, Vic
09.2023 - 04.2024
- Provided detailed explanations of loan terms and conditions to ensure customer satisfaction with the product.
- Processed loan applications in a timely manner according to established procedures.
- Assisted customers in understanding their financial needs and objectives, and recommended appropriate loan products.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with others to discuss new opportunities.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Network Consultant
tech mahindra
Melbourne, Vic
08.2022 - 05.2023
- Provided technical support to clients with network-related issues.
- Analyzed and diagnosed complex network problems.
- Configured, installed, and maintained routers, switches, firewalls, and other networking equipment.
- Developed and implemented security policies for networks.
- Designed local area networks and wide area networks.
- Monitored system performance to ensure optimal operation of the network infrastructure.
- Troubleshot network connectivity issues between different locations.
- Implemented virtual private networks for secure remote access solutions.
- Created detailed network diagrams using appropriate software tools.
- Performed regular maintenance activities such as patching systems or updating firmware versions.
- Collaborated with internal teams to develop customized solutions that meet customer requirements.
- Identified best practices for deploying new technologies into existing environments.
- Configured and installed routers, switches and wireless controllers.
- Replaced boards, changed servers and loaded and tested software applications.
- Identified, reported and resolved network security violations.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
Network Engineer Trainee
retro industries limited
India, Andhra Pradesh
08.2018 - 04.2019
- Identified, diagnosed and resolved network problems.
- Configured and implemented security measures to protect data, software and hardware.
- Monitored system performance and conducted regular maintenance tasks.
- Provided technical support for LANs and WANs, including routers, switches, firewalls and wireless networks.
- Installed new hardware or software systems related to networking needs.
- Created user accounts in Active Directory environment.
- Performed testing on network equipment before deployment.
Education
Master of Arts - Masters in Telecommunications
Melbourne Institute of Technology
Melbourne07-2021
Bachelor of Arts - Electrical And Electrionics Engineering
SVUCE
India08-2018
Skills
- Active Learning
- Collaboration
- Client Relationship Building
- CRM Software
- Accountability
- Risk evaluation
- Loan Closing
- Collections experience
- Credit History Review
Timeline
EDB Personal Loan Consultant
ANZ bank
09.2023 - 04.2024
Network Consultant
tech mahindra
08.2022 - 05.2023
Network Engineer Trainee
retro industries limited
08.2018 - 04.2019
Master of Arts - Masters in Telecommunications
Melbourne Institute of Technology
Bachelor of Arts - Electrical And Electrionics Engineering
SVUCE