Tanvi Sharma
Box Hill South,VIC
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Relationship Consultant
Rao car rental services
Box Hill South, Vic
02.2024 - 04.2024
- Generated reports on customer feedback and identified areas of improvement.
- Resolved customer complaints in a timely manner.
- Responded promptly to emails, phone calls, and other forms of communication from customers.
- Provided excellent customer service by responding to inquiries and resolving complaints.
- Advised customers on products and services best suited to their needs through effective questioning techniques.
Sales Executive
Fin consultant
Mumbai, Maharashtra
01.2023 - 12.2023
- Cultivated relationships with existing customers to encourage repeat business.
- Negotiated contracts with clients on behalf of the company.
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Collaborated with team members to develop effective sales plans.
Manager of Operations
Brijwasi foods
Mumbai, Mahrashtra
04.2021 - 11.2022
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Provided direction to staff on proper preparation techniques for menu items.
- Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
Articled Assistant
M L Bhuwania & Co LLP
Mumbai, Maharashtra
08.2017 - 08.2020
- Prepared financial statements in accordance with Generally Accepted Accounting Principles.
- Performed financial analysis to identify discrepancies in accounting data and created reports to document findings.
- Assisted with the preparation of audit working papers, including gathering supporting documentation for testing purposes.
- Participated in meetings with clients to discuss audit results and recommendations for improvement.
- Ensured compliance with applicable laws and regulations regarding taxation matters.
Education
Final CA -
Institute of Chartered Accountants of India
India01-2023
Bachelor of Commerce - Accounting And Finance
Vivek College of Commerce
Mumbai, India01-2017
Skills
- Client Relations
- Customer service
- Communication abilities
- Quick learner and Adaptive attitude
- Team building and motivation
- Decision making
- Proficiency in MS office and ERP software
Certification
- Completion of Advance Information Technology Training
- Completion of General Management and Communication Skills (GMCS)
- Information technology training 100 hours as per Institute of Chartered Accountants of India
References
References available upon request.
Timeline
Customer Relationship Consultant
Rao car rental services
02.2024 - 04.2024
Sales Executive
Fin consultant
01.2023 - 12.2023
Manager of Operations
Brijwasi foods
04.2021 - 11.2022
Articled Assistant
M L Bhuwania & Co LLP
08.2017 - 08.2020
Final CA -
Institute of Chartered Accountants of India
Bachelor of Commerce - Accounting And Finance
Vivek College of Commerce
- Completion of Advance Information Technology Training
- Completion of General Management and Communication Skills (GMCS)
- Information technology training 100 hours as per Institute of Chartered Accountants of India
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