Tanya Amanda Ramm
Mount Sheridan,Australia
Summary
Dynamic retail professional with a proven track record at Petbarn Smithfield, excelling in customer service and problem-solving. Enhanced store efficiency and customer satisfaction through strategic merchandising and effective team leadership. Recognized for fostering a positive work culture while maintaining a secure environment, driving sales, and improving overall customer experience.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager / Shift Supervisor
Petbarn Smithfield
02.2025 - 07.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
Supervisor
Petstock Cairns
03.2023 - 02.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Sales Assistant / Supervisor
Baby Bunting Cairns
11.2021 - 03.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Retail Sales Associate; Supervisor
Coles Earlville
11.2019 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Receptionist
Fiducia Private Wealth Management
02.2018 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Legal Secretary
P & E Law Cairns
01.2017 - 10.2017
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
Education
Bachelor - Laws
James Cook University
QLD12-2006
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager / Shift Supervisor
Petbarn Smithfield
02.2025 - 07.2025
Supervisor
Petstock Cairns
03.2023 - 02.2025
Sales Assistant / Supervisor
Baby Bunting Cairns
11.2021 - 03.2023
Retail Sales Associate; Supervisor
Coles Earlville
11.2019 - 01.2022
Receptionist
Fiducia Private Wealth Management
02.2018 - 09.2019
Legal Secretary
P & E Law Cairns
01.2017 - 10.2017
Bachelor - Laws
James Cook University
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