Tanya Jackson
Gordon,ACT
Summary
Accomplished Practice Manager at Mawson Dental Care, adept in office management and customer relations, streamlined operations by 30%. Leveraging organization skills and a professional demeanor, excelled in creating efficient, client-focused environments. Demonstrated expertise in Microsoft Office and problem-solving, ensuring high-quality patient care and team productivity.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Receptionist
Informed Dentistry
Mawson, ACT
03.2023 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Treatment Coorinator
Mawson Dental Care
Mawson, ACT
06.2021 - 03.2023
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
Practice Manager
Mawson Dental Care
Mawson, ACT
04.2012 - 05.2021
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed policies and procedures for effective practice management.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Provided supervision and management to team of support personnel.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Created and implemented organizational policies and procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Trained interns and newly hired team members on office procedures and computer system.
Receptionist
Mawson Dental Care
Mawson, ACT
02.2005 - 03.2012
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Assisted with planning office events and meetings for smooth execution.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Scheduled office meetings and client appointments for staff teams.
Receptionist
Orthodontic Canberra
Woden ACT
10.2004 - 02.2006
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Assisted with planning office events and meetings for smooth execution.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Receptionist Manager
Preventive Dental Options
Canberra, ACT
12.1992 - 05.2003
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Assisted in the hiring process of new reception staff members by reviewing resumes, conducting interviews, and providing input on candidate selection.
- Continuously improved front desk operations by staying current on industry best practices and incorporating relevant tools and technologies into daily workflows.
- Facilitated seamless communication between departments as the primary point of contact for incoming calls, messages, and inquiries.
- Managed sensitive client information with discretion, ensuring the utmost confidentiality and adherence to privacy regulations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized and updated databases, records and other information resources.
- Coordinated office events, seminars and meetings for staff and clients.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
DENTAL RADIOGRAHY
Canberra Institute of Technology
Canberra, ACT06.1995
Dental Assiating -
Canberra Institute of Technology
Canberra, ACT11.1994
Year 12 Certificate -
Coonabarabran High School
Coonabarabran, NSW12.1992
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer and client relations
- Scheduling appointments
- Office Administration
- Schedule Management
- Multi-line telephone operation
- Document Management
- Professional Demeanor
- Calendar Management
- Office Management
- Meeting Coordination
- Travel Coordination
Certification
Certificate 3 in Dental Assisting
Endorsement DENTAL Radiography
Current first aid certification
Current ACT drivers licence
Timeline
Receptionist
Informed Dentistry
03.2023 - Current
Treatment Coorinator
Mawson Dental Care
06.2021 - 03.2023
Practice Manager
Mawson Dental Care
04.2012 - 05.2021
Receptionist
Mawson Dental Care
02.2005 - 03.2012
Receptionist
Orthodontic Canberra
10.2004 - 02.2006
Receptionist Manager
Preventive Dental Options
12.1992 - 05.2003
DENTAL RADIOGRAHY
Canberra Institute of Technology
Dental Assiating -
Canberra Institute of Technology
Year 12 Certificate -
Coonabarabran High School