Summary
Work History
Education
Skills
References
Timeline
Generic

Tanya Johnson

Bennett Springs,WA

Summary

Hardworking front of house team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Work History

Front of House

Mt Baw Baw
  • Make and serve beverages required by guests, including and not limited to alcoholic beverages, tea and coffee, juices and soft drinks
  • Take orders from guests in a restaurant setting, clearly convey orders to the kitchen staff, enter orders into the resort system, deliver completed orders to guests, ensure stock levels are maintained, perform general cleaning duties, be a team player, and complete tasks ordered by management
  • Have a general knowledge of the mountain and what we offer.

Ski Lift Operator

Mt Baw Baw
  • Responsible for ensuring our guests' safety as they ride our ski lift system, while demonstrating the ability to provide an experience of a lifetime to our guests
  • A high level of physical fitness is required for this position and a positive, can-do attitude.

Bartender/Waitress

Craigie Tavern
  • In the bar, duties include opening and closing the bar, maintaining cleanliness, serving customers and pouring their drinks, handling payments (cash and card), and maintaining stock
  • In the restaurant, duties include providing a pleasant customer service experience, seating customers, serving drinks, taking meal orders, serving meals, arranging the dining room set for reservations, maintaining cleanliness throughout a shift, and cleaning the restaurant set for the next afternoon.

Bartender/Waitress

Vans Café
  • Managing the bar alone during most night bar shifts and working alongside a barista in the mornings
  • Opening and closing the bar, maintaining cleanliness, maintaining stock and ordering levels, serving drink, coffee, and cocktail orders, handling cash, card, and gift card payments, providing service at a takeaway window, remembering loyal regular customers' orders, and holding great conversations.

Supervisor/Barista

Kwik Koffee
  • Supervisor duties include counting tills, opening and closing the cafe, managing the work flow during all hours including busy periods, educating new trainees, supporting and encouraging staff members, ordering and ensuring the cafe has enough stock, food prep, and ensuring enough food is prepared
  • Barista duties include taking customer orders and meeting their requirements, maintaining cleanliness throughout the store, preparing/serving coffees and food to a standard, cleaning and closing coffee machines, working on a POS system for orders, preparing food and controlling food safety, remembering regular customer orders, and being able to recommend new products to customers.

Food and Beverage Attendant

Ascot/Belmont Race Course
  • Managing the directors bar in the members lounge
  • This role consists of being a food and beverage attendant, opening and closing my bar, counting and closing the till, providing a fine dining high-class experience, memorizing the food and beverage menu each shift, and managing staff behind the bar, providing them with breaks and guidance.

Education

WACE certificate -

John Forrest Secondary Collage

certificate IV - Sport Coaching, Beauty Services,Outdoor Recreation

Hampton Senior High School

certificate IV - Personal Training

North Metropolitan

Skills

  • Honest
  • Reliable
  • Quick Learner
  • Trustworthy
  • Adapt to change
  • Fast paced environment
  • Team work
  • Customer-focused
  • Problem-solving
  • Time management

References

  • Jackson Randall, CRAIGIE VENUE MANAGER, 0488 153 860
  • Julie Losik, ASCOT RACE COURSE, 0411773920
  • Rachel Simpson, PERSONAL, 0485 833 236

Timeline

Front of House

Mt Baw Baw

Ski Lift Operator

Mt Baw Baw

Bartender/Waitress

Craigie Tavern

Bartender/Waitress

Vans Café

Supervisor/Barista

Kwik Koffee

Food and Beverage Attendant

Ascot/Belmont Race Course

WACE certificate -

John Forrest Secondary Collage

certificate IV - Sport Coaching, Beauty Services,Outdoor Recreation

Hampton Senior High School

certificate IV - Personal Training

North Metropolitan

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Tanya Johnson