Tanya Ozturk
Pharmacy assistant
Drouin,VIC
Summary
At Buckley's Pharmacy, I excelled as a Senior Pharmacy Assistant, significantly enhancing customer satisfaction and sales through expert inventory management and exceptional service. Skilled in POS system operation and adept at addressing customer inquiries, my proactive approach and dedication to pharmacy operations have consistently improved efficiency and customer retention.
Overview
11
11
years of professional experience
Work History
Senior Pharmacy Assistant
Buckley's Pharmacy
Wheelers Hill, VIC
09.2022 - Current
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers to determine wants or needs.
- Opened incoming supplies and stocked in correct locations.
- Kept accurate records related to day-to-day activities such as prescription counts, inventory levels and sales figures.
- Restocked shelves and prepared expired drugs for return.
- Inspected returned merchandise for damage or expired product before restocking shelves or returning to vendors.
- Answered customer questions about prescribed and OTC medications.
- Scanned items and checked pricing on cash register for accuracy.
- Responded to customer issues to provide immediate resolution and improve retention.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
Retail Pharmacy Manager
Bentleigh Discount Chemist
Bentleigh, VIC
03.2016 - 08.2022
- Collaborated with physicians on patient care plans including medication recommendations.
- Explained policies, procedures and services to patients.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Created schedules for pharmacy staff to ensure adequate coverage.
- Coordinated with other healthcare professionals regarding patient care plans.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Prepared weekly reports on pharmacy activities for senior management review.
- Oversaw the hiring and training of new pharmacy employees.
Pharmacy Assistant
Mitchells Chemist
Noble Park, VIC
09.2013 - 12.2015
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Completed daily paperwork associated with filling prescriptions accurately.
- Restocked shelves and prepared expired drugs for return.
- Delivered quality care to customers through close collaboration with pharmacist.
- Greeted customers to determine wants or needs.
- Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
- Built and maintained productive relationships with employees.
- Responded to customer issues to provide immediate resolution and improve retention.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Education
High School Diploma -
Preston East High
Preston, VIC12-1988
Skills
- Receiving incoming supplies
- Processing orders
- Verifying orders
- Processing payments
- Counter support
- Point-of-sale system
- Medication distribution support
- Data entry
- Product restocking
- Inventory reconciliation
- Labeling and counting
- Supporting pharmacy operations
- Stocking inventory
- Answering customer questions
- Accepting payments
- POS system operation
Affiliations
I am married with 2 grown up daughters. I enjoy travelling, Watching the Tennis and football and spending time with grandchildren.
Timeline
Senior Pharmacy Assistant
Buckley's Pharmacy
09.2022 - Current
Retail Pharmacy Manager
Bentleigh Discount Chemist
03.2016 - 08.2022
Pharmacy Assistant
Mitchells Chemist
09.2013 - 12.2015
High School Diploma -
Preston East High
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