TANYA THAISONGKHO
Burwood,NSW
Summary
Empathetic and results-driven professional with 8+ years of experience in customer service, retail, and administration. Currently completing a Diploma of Community Services, with a strong commitment to empowering individuals through inclusive employment pathways. Known for exceptional communication, cross-cultural fluency (English, Thai, Lao), and a calm, solution-focused approach in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Receptionist
Thailand
Thailand
- Managed front desk operations, appointments, and bilingual communication
- Over 10 years ago
Beauty Advisor & Customer Service
Innisfree – Amorepacific Australia Pty Ltd
11.2023 - 09.2025
- Delivered personalized consultations and product recommendations
- Managed POS systems and cash handling
- Worked toward KPIs and maintained luxury brand standards
- Role concluded due to business closure
Pharmacy Assistant
The Bloom Chemist Bathurst
Bathurst
11.2022 - 02.2023
- Assisted with prescriptions and customer inquiries
- Managed inventory and ensured compliance with pharmacy protocols
Catering Food & Beverage Attendant
S & G Hospitality
11.2017 - 07.2022
- Delivered high-quality guest service across events and venues
- Handled complaints and adapted to changing shifts
Retail Customer Service Representative
Smarte Carte Australia, Sydney
Sydney
04.2017 - 04.2020
- Managed customer inquiries, POS, inventory, and security checks
Food & Beverage Attendant
Boronia House Restaurant, Sydney
Sydney
03.2016 - 12.2019
- Managed bookings, payments, and customer satisfaction
Education
Diploma - Community Services
Upskilled RTO
04.2026
Diploma - Business Administration
Berkley Business Institute
07.2019
Bachelor of Arts - BA English
RAMKHAMHAENG UNIVERSITY
THAILAND06.2012
Skills
- Employment support & participant engagement
- Customer service & conflict resolution
- POS systems & cash handling
- Administration & documentation
- Multilingual communication (English, Thai, Lao)
- Time management & multitasking
- Professional presentation & phone manner
- KPI achievement & sales support
- Compliance & reporting
- Adaptability & resilience
Certification
- NDIS Worker Screening
- Working With Children Check (WWCC)
- National Police Clearance
- First Aid Certificate
- Driver’s Licence & Insured Vehicle
- MyGovID (Standard Level)
LANGUAGES
English – Fluent
Thai – Fluent
Lao – Fluent
Timeline
Beauty Advisor & Customer Service
Innisfree – Amorepacific Australia Pty Ltd
11.2023 - 09.2025
Pharmacy Assistant
The Bloom Chemist Bathurst
11.2022 - 02.2023
Catering Food & Beverage Attendant
S & G Hospitality
11.2017 - 07.2022
Retail Customer Service Representative
Smarte Carte Australia, Sydney
04.2017 - 04.2020
Food & Beverage Attendant
Boronia House Restaurant, Sydney
03.2016 - 12.2019
Administrative Receptionist
Thailand
Diploma - Business Administration
Berkley Business Institute
Diploma - Community Services
Upskilled RTO
Bachelor of Arts - BA English
RAMKHAMHAENG UNIVERSITY