Tara Al-khafaji

• Assist in maintaining a clean and well-presented image of the store through housekeeping efforts.
• Assisted customers with product selection and inquiries, and processed sales transactions to ensure a positive shopping experience.
• Maintaining a visually appealing and well-organized store environment.
• Actively participating in sales and product training to enhance your product knowledge.
• Assisted customers with product selections and recommendations.
• Maintained cleanliness and organization of sales floor to create an inviting atmosphere for customers.
• Collaborated with team members to improve customer service, contributing to a cohesive and supportive shopping environment.

STARTTS—Service for the Treatment and Rehabilitation of Torture and Trauma Survivors, Liverpool
600+ clinical and general placement hours completed.

I provide trauma-informed counselling to clients from refugee and asylum seeker backgrounds experiencing complex trauma, torture, sexual violence, and displacement. I deliver culturally responsive psychological support to assist clients in healing from trauma and rebuilding safety, stability, and wellbeing in Australia.

I conduct psychosocial assessments, develop person-centred treatment plans, and provide ongoing therapeutic interventions focused on emotional regulation, grounding, stabilisation, and resilience building. I support clients navigating complex emotional, psychological, and resettlement-related challenges.

I work collaboratively within a multidisciplinary team, including counsellors, psychologists, caseworkers, physiotherapists, and interpreters, to ensure holistic and coordinated care. I maintain accurate clinical documentation and actively participate in supervision, case reviews, and reflective practice.

• Supported clients through individual counselling sessions addressing trauma and mental health needs.

I provided social, emotional, and practical support to individuals living with mental health conditions including schizoaffective disorder, PTSD, and depressive disorders. I supported clients to increase independence, build daily living skills, and work toward meaningful personal and recovery-focused goals.

I provided emotional support during periods of distress and crisis, assisted with budgeting, planning, and daily routines, and supported clients to access community resources and services. I used clear, empathetic communication to build strong therapeutic relationships and monitor client wellbeing, escalating concerns appropriately when required.

I maintained accurate case notes, contributed to individualized support and care plans, and worked collaboratively with colleagues, families, and external stakeholders to ensure coordinated and responsive care. Through this role, I developed a strong understanding of diverse family dynamics, recovery-oriented practice, and the importance of dignity, respect, and empowerment in mental health support.

I provided psychosocial, emotional, and practical support to individuals living with mental health conditions, including schizoaffective disorder, PTSD, and depressive disorders. I supported clients during periods of emotional distress, assisted with daily living skills such as budgeting, planning, and routine development, and facilitated access to community resources and services.

I monitored client well-being, responded appropriately to emerging concerns, and maintained accurate documentation and individualised support plans in accordance with organisational and ethical standards. I worked collaboratively with families, service providers, and multidisciplinary teams to promote client safety, independence, and recovery.

This role strengthened my ability to build rapport across diverse family systems, respond with empathy and professionalism, and support individuals in developing skills, confidence, and meaningful community participation.

I supported individuals to improve well-being and independence through supervised community engagement and recovery-oriented support. Working under supervision, I assisted clients with daily living skills, transport, social and recreational activities, medication support, and personal care, as required.

I collaborated with clients to develop individualized support plans that reflected their identified well-being goals, strengths, and support needs. I supported clients to explore both practical and complex challenges, promoting autonomy, confidence, and meaningful participation in their community.

This role strengthened my understanding of person-centered practice, respectful support, and the importance of empowering individuals to live fulfilling, independent lives.