Dynamic beautician and gym manager with expertise in sales management, customer service, and operational efficiency. Proven ability to analyze performance metrics and develop engagement programs that enhance client satisfaction and retention.
Overview
11
11
years of professional experience
Work History
Cafe Manager
Heart of Semaphore
Semaphore, SA
03.2026 - Current
Managed daily operations and staff scheduling for a busy cafe environment.
Trained new employees on cafe policies, procedures, and customer service standards.
Oversaw inventory management and ordered supplies to maintain optimal stock levels.
Coordinated with suppliers to secure quality ingredients and services for the cafe.
Took inventory of supplies and equipment and placed new orders to maintain stock levels.
Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
Monitored food quality regularly to ensure it was up to required standards.
Beautician
Self Employed
Semaphore, SA
03.2019 - Current
Assessed beauty requirements and preferences through collaboration with clients to enhance service delivery
Maintained detailed records of services performed for clients to enable personalized follow-up appointments
Increased client base through online marketing and client referrals.
Monitored beauty trends to implement contemporary techniques and styles in client services
Managed scheduling and appointments for seamless client flow throughout the day
Demonstrated exceptional communication skills while engaging with clients to ensure comfort throughout the entire process
Gym Manager
Derrimut247
Welland, SA
06.2023 - 03.2026
Oversaw daily gym operations while maintaining high service standards
Coached and mentored staff to enhance service quality and member satisfaction
Developed and implemented member engagement programs and events to boost participation and community involvement
Oversaw facility maintenance to ensure a clean, safe environment
Handled member inquiries and resolved issues promptly
Analyzed gym performance metrics to identify improvement areas
Collaborated with marketing teams to promote gym services effectively
Executed regular inspections of facilities to identify potential hazards and maintenance requirements
Maintained precise records of member attendance, sales figures, and inventory levels
Implemented strategies for increasing customer retention through targeted loyalty programs
Created effective business plans to focus strategic decisions on long-term objectives
Delivered feedback on employee performance reviews
Online Manager
Woolworths
Melbourne, Victoria
06.2015 - 06.2023
Managed inventory for online orders, enhancing fulfillment accuracy and speed.
Oversaw online product listings, ensuring accurate descriptions and compliance with standards.
Analyzed customer feedback to identify enhancements for online shopping experience.
Coached team members on best practices for delivering exceptional customer service.
Developed training programs to improve team skills and knowledge retention.
Prepared reports analyzing staff performance metrics, driving insights for improved productivity and customer satisfaction.
Set performance goals and deadlines aligned with company vision.
Implemented process improvements that streamlined operations and minimized redundancies.