Summary
Overview
Work History
Education
Skills
Certification
References
Hobbies and Interests
Timeline
Work Availability
Generic
Tara Conrad

Tara Conrad

Home and Community support worker
Berwick,Victoria

Summary

Experienced in the customer service-based casino industry for over 26 years, seeking a challenging new role to utilize compassion, empathy, and extensive experience with people. Goal is to transition into a rewarding position nurturing and supporting aged care individuals to enhance their quality of life. Excited for the opportunity to try something new and eager to give back to the community through skills and dedication.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Croupier/Higher duties Supervisor

Crown Ltd
01.1998 - 06.2024
  • Monitored behaviour and movements of gamblers to assess table for signs of dishonest play and alcohol intake
  • Maintained rules for games and identified instances of cheating, notifying security team.
  • Trained new dealers in rules and operation of different games.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Worked within a team environment to maintain the integrity and security of our games.
  • Supervised a gaming area and managed croupiers.
  • Liaised with departments for signs of problem gambling and alcohol intake
  • Monitored game table for signs of cheating or other criminal activities by observing body language and behaviours of gamblers.
  • Collected and distributed losing and winning bets by calculating odds and payouts.
  • Explained rules, variations and betting structures of games such as Blackjack, Baccarat and Roulette.
  • Maintained personable and professional demeanour when dealing with ill-mannered or dishonest casino-goers.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

Education

Certificate III in Individual Support (Ageing and Disability) -

Swinburne Open Education
08.2025

Certificate III in School Based Education Support - undefined

Kangan Institute
12.2022

Skills

  • Communication skills
  • Attention to detail
  • Integrity and Honesty
  • Interpersonal Skills
  • Effective Communication
  • Teamwork and Collaboration
  • Professionalism
  • Excellent Communication
  • Reliability
  • Written Communication
  • Multitasking Abilities
  • Analytical Skills

Certification

  • HLTAID010 Provide basic emergency life support, FIRSTAIDPRO, 06/21/2022
  • HLTAID009 Provide cardiopulmonary resuscitation, FIRSTAIDPRO, 06/21/2022
  • HLTAID011 Provide First Aid, FIRSTAIDPRO, 06/21/2022

References

  • Leigh Crewther, Area Manager at Crown Ltd, 0457045683, leebo3192@icloud.com, Worked with Tara for many years at Crown Ltd in the table games department.
  • Edgar Roldan, Area Manager at Crown Ltd, 0400652675, edgar7866@icloud.com, Worked with Tara for many years at Crown Ltd in the table games department.

Hobbies and Interests

  • Walking my dog Maggie
  • Learning to run so I can run a marathon at some point.
  • Running after my children whilst I am not working, this keeps me fit.

Timeline

Croupier/Higher duties Supervisor

Crown Ltd
01.1998 - 06.2024

Certificate III in Individual Support (Ageing and Disability) -

Swinburne Open Education

Certificate III in School Based Education Support - undefined

Kangan Institute

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Tara ConradHome and Community support worker