Jorja Grant
Hillside
Summary
Customer service assistant with 5 years’ experience in the retail industry. Strong customer service skills with a passion for helping others and a strong work ethic. Currently completing a certificate IV in Allied health Assistance and am open to further study in the future. I am seeking a position as a part time or casual employee while I complete my studies.
Overview
6
6
years of professional experience
Work History
Higher Duties Employee
MECCA Brands
10.2023 - Current
- Problem solving, Delegating work to team, Training new team members, Creating a handover for next shift, Manually creating shipping labels, Using WMS to investigate orders
Warehouse team member
MECCA Brands
07.2023 - Current
- Picking, Packing, Stock management (replenishment, maintenance), Online fulfillment, Use of Rf Scanner gun, Pallet stacking and wrapping, Operating pallet jack
Warehouse team member
Elite Staffing Solutions
10.2022 - 07.2023
- Picking, Packing, Online fulfillment, Use of Rf Scanner gun, Operating pallet jack
Customer service/retail assistant
Kmart Australia
01.2021 - 07.2023
- Working new stock, Assisting customer calls, complaints, and enquiries in an effective manner, Operating cash registers and self-checkout machines to process both cash and card transactions, Welcoming customers and assist them to locate products, Visual merchandising, Maintaining up to date knowledge of store policies regarding payments, refunds, and exchanges, Operating pallet jacks, Picking and packing as apart of click and collect service, Cash handling and counting as apart of register supervisor role, Assisting and training new employees, General cleaning, Store presentation
Customer service/retail assistant
Target Australia
01.2018 - 01.2021
- Assisting customer calls, complaints, and enquiries in an effective manner, Operating cash registers to process both cash and card transactions, Welcoming customers and assist them to locate products, Visual merchandising, General cleaning, Store presentation
Education
Cert IV in Allied Health Assistance -
Victoria University Polytechnic
01.2024
Bachelor of Nursing (1 Year Completed) -
Victoria University
01.2022
Secondary level education -
Essendon Keilor College
11.2020
Skills
- Works well independently and within a team environment
- Efficient communication with highly developed customer service skills
- Willingness to learn
- Advanced technology skills that are transferable to different software and systems
- Attention to detail (observant)
- Excellent time management
- Can adapt to change (flexible)
- Physically fit
- Emotional intelligence
- Responsible and organised
- Shipping and receiving expertise
- Multitasking
- Team building
- Teamwork and Collaboration
- Supervision and leadership
References
- Kaine Moore, Kmart Manager, 0481 245 234, moorekaine@outlook.com
- Ruza Kostadinovic, Kmart Manager, 0412 639 250, ruzak2008@outlook.com
Timeline
Higher Duties Employee
MECCA Brands
10.2023 - Current
Warehouse team member
MECCA Brands
07.2023 - Current
Warehouse team member
Elite Staffing Solutions
10.2022 - 07.2023
Customer service/retail assistant
Kmart Australia
01.2021 - 07.2023
Customer service/retail assistant
Target Australia
01.2018 - 01.2021
Cert IV in Allied Health Assistance -
Victoria University Polytechnic
Bachelor of Nursing (1 Year Completed) -
Victoria University
Secondary level education -
Essendon Keilor College
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