Tara McPherson
Kallangur,QLD
Summary
Proven Client Service Manager with background in managing and developing customer service teams for maximum efficiency and client satisfaction. Possess strong leadership skills, with focus on team coordination and improving service procedures. Have successfully implemented process improvements in previous roles to increase productivity and customer satisfaction. Known for ability to build lasting relationships with clients while ensuring all needs are met on time and within budget constraints.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Service Manager
Complete Nursing and Home Care QLD
Brendale, QLD
03.2023 - Current
- Developed and managed client relationships to ensure satisfaction with services provided.
- Provided timely responses to customer inquiries and requests for service.
- Monitored customer accounts to identify any potential issues or areas of improvement.
- Coordinated with internal teams to develop strategies for addressing customer needs in a timely manner.
- Developed and implemented processes for improving client service delivery standards.
- Analyzed customer feedback to identify trends, opportunities, and areas of improvement.
- Conducted regular meetings with clients to review progress on projects and address any concerns or questions they may have had.
- Established effective communication channels between clients and other departments within the organization.
- Generated monthly performance reviews that highlighted successes, challenges, and areas of improvement within the department.
Education
Fluid First Aid
North Lakes, QLD10-2024
Some College (No Degree) - Diploma of Nursing Skills EEN
Health Skills Australia
Brisbane, QLD10-2017
High School Diploma -
James Sheahan Catholic High School
Orange, NSW11-2007
Skills
- Client Relationship Building
- Research and due diligence
- Resource referrals
- Schedule Management
- Customer Relations
- Client experience management
Affiliations
- I have my own podcast about Mindset, Motivation and Motherhood.
- I go to the gym everyday
Certification
- Open Drivers License
- Current First Aid and CPR
- Current Police Check
- Current Blue Card
- Current NDIS / Yellow Card
Previous Employment
- Service Coordinator - Complete Nursing and Home Care QLD Sep 2022 to Feb 2023
- Disability Support Worker - Complete Nursing and Home Care QLD Feb 2021 to Sep 2022
- Enrolled Nurse - Sunnymeade Aged Care 2020-2021
- General Practice Nurse - Rode Medical Clinic 2019-2020
- General Practice Nurse - Redhill Doctors 2018-2019
- Sales Associate - Makin Mattresses Nundah
- Sales Manager - Strandbags / Equip
Timeline
Client Service Manager
Complete Nursing and Home Care QLD
03.2023 - Current
Fluid First Aid
Some College (No Degree) - Diploma of Nursing Skills EEN
Health Skills Australia
High School Diploma -
James Sheahan Catholic High School
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