Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tarni Cobb

Bundoora,VIC

Summary

Young and articulate individual with demonstrated experience working in face-to-face customer service roles. Strong interpersonal skills ensuring the ability to work in a highly diverse environment in which respectful and effective communication skills are integral. Determined and dedicated individual with proven strengths in leadership, cash management, transaction processing and problem solving.

Overview

6
6
years of professional experience

Work History

Casual Staff Member

Marysville Grocer (Reddrop Group)
10.2022 - Current
  • Performed sales floor work, such as greeting and assisting customers, re-stocking shelves and taking inventory.
  • Handled cash registers, balanced cash drawers and made deposits.
  • Answered questions regarding store and merchandise.
  • Arranged and displayed merchandise to promote sales.
  • Watched for and recognized security risks and thefts.
  • Scanned shelves for expired stock and disposed outdated items.

Casual Customer Service Assistant

Nat's Marysville Ski Hire
06.2018 - Current
  • Customer service in the form of ski equipment fitting, retail purchases, processing customer's payments and ski hire returns
  • Maintenance and cleaning of all ski hire equipment
  • Responded to customer phone calls to answer questions about products and services.
  • Refunded money and adjusted bills to resolve customer service or billing complaints

Casual Lifeguard

Murrindindi Shire Council
11.2020 - 01.2023
  • Controlled and reported inappropriate behaviour, evicting individuals not adhering to behaviour protocols.
  • Conducted pool chemical checks to determine adequate safety and hygiene.
  • Cautioned swimmers regarding unsafe practices or safety hazards.
  • Observed activities in assigned areas to detect hazards, disturbances or safety breaches.
  • Examined injured persons to administer first aid.
  • Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.

Customer Service and Kitchen Assistant

Fragas Cafe
08.2017 - 04.2021
  • Assisted in the processing of customer orders on site and via phone.
  • Preparing food and drink orders whilst maintaining a clean kitchen environment.
  • Answered customer questions via phone call and in person.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Handled cash registers

Education

Diploma of Media And Communication - Media And Communication

Latrobe University
Bundoora, VIC
05.2024

High School Diploma -

Alexandra Secondary College
Alexandra, VIC
11.2022

Skills

  • Conflict resolution
  • Critical thinking
  • Attention to detail
  • Opening and closing procedures
  • Customer service and assistance
  • Credit and Cash transactions
  • Leadership Competency
  • Time Management

References

Mark Simmons- Manager of Marysville Grocer

Phone: 0417 581 973

Email: marksimmons@reddrop.com.au


Beryl Borandi- Co-manager of Nat's Marysville Ski Hire

Phone: 0408 103 481

Email: bmorandi@gmail.com

Timeline

Casual Staff Member

Marysville Grocer (Reddrop Group)
10.2022 - Current

Casual Lifeguard

Murrindindi Shire Council
11.2020 - 01.2023

Casual Customer Service Assistant

Nat's Marysville Ski Hire
06.2018 - Current

Customer Service and Kitchen Assistant

Fragas Cafe
08.2017 - 04.2021

Diploma of Media And Communication - Media And Communication

Latrobe University

High School Diploma -

Alexandra Secondary College

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Tarni Cobb