Tarsha Gilligan
Salisbury east
Summary
Dedicated professional with extensive experience in full-time roles, seeking a long-term position to leverage skills in project involvement and continuous learning. Proven track record of delivering high-quality results and fostering a collaborative work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Investigation Support
U-Haul Corporate Office
03.2024 - 09.2025
- Handle admin duties.
- Answer all incoming enquiries.
- Complaint management
- Investigate thefts and accidents
- Liase with police
- Follow up late hires
- File stolen reports and make statements for police
Senior Customer Relations Expert
Optus
01.2019 - 01.2024
- Vulnerable customer’s advocate
- Customer complaint management
- Communication Ombudsman complaint management
- Helping to train new employees
- Achievements
- Placed Top 5 in Australia for Customers Resolutions Expert
- Blazing Green award (top in the country) for providing outstanding customer experience
Retails Store Manager
Dusk
01.2015 - 01.2019
- Customer service
- Stock ordering
- Product knowledge
- Staff recruitment
- Staff training
- Roster management
- Banking
- Financial and stock reporting
- All aspects of managing a retail store
Student Support Officer
Modbury West Primary School
01.2012 - 01.2013
- SSO work
- Administration duties
- Reading with students
- Testing Sight Words
- Mandatory Reporting
- Literacy Skills
- Teachers Aid
- Assisting the student with learning difficulties
- Achievements
- Forming relationships and building trust with the children that were struggling
- Seeing the interpersonal and academic improvements that I had helped achieve
Skills
- Customer Service
- Admin
- Problem Solving
- Written & verbal communication
- Mentoring
- Recruiting
- Roster management
- Adaptability
- Flexibility
- Teamwork
- Reliability
- Attention to detail
- Responsibility
Certification
- Criminal History Check Certificate (completed 2024-11-03)
- Working with Children check.
- Advanced Diploma of Counselling & Psychology (completed 2011-08-29)
- First Aid (completed 2024-10-27)
Hobbies and Interests
Gardening, Reading, Spending time at the beach with my family
Timeline
Investigation Support
U-Haul Corporate Office
03.2024 - 09.2025
Senior Customer Relations Expert
Optus
01.2019 - 01.2024
Retails Store Manager
Dusk
01.2015 - 01.2019
Student Support Officer
Modbury West Primary School
01.2012 - 01.2013
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