Taryn Smith
Pialba,Australia
Summary
Results-driven Customer Service Team Leader with expertise in coaching and driving sales performance. Skilled in resolving complex inquiries and enhancing customer loyalty through effective service delivery. Strong organizational skills support efficient workflow management, while advanced problem-solving and communication abilities foster high-performing teams and increased customer satisfaction.
Overview
31
31
years of professional experience
Work History
Customer Service Officer
Department of Transport and Main Roads
Maryborough, Australia
07.2024 - Current
- Resolve queries from internal and external stakeholders, ensuring clear communication and timely support.
- Collaborate within the organisation to ensure seamless service and delivery experience for customers.
- Monitor and prioritise work queues to ensure that work is completed within agreed service levels.
- Deliver end-to-end transactional processing for customers efficiently, adhering to legislation and frameworks, and operating to key standards.
- Identify and resolve issues and errors within the transactional processing process.
- Ensure proper cash balance through regular reconciliation and banking procedures.
Team Leader Qld
DYSON Service Centre
Coopers Plains, Brisbane, Australia
09.2017 - 01.2024
- Lead staff to deliver the highest level of customer service and quality workmanship with all internal and external customers.
- Maintained a positive work environment that promoted collaboration between team members.
- Management of all team Performance Appraisals and Business Development Plans
- Coach, develop and lead the team to ensure they are operating at their best, identifying training gaps and resolving them.
- Led and motivated State Service Centre team to achieve KPIs, implementing strategies to address shortfalls when KPIs were not met.
- Build strong relationships and exceptional communication with key stakeholders (Logistics, Customer Care and Accounts) ensuring clear and accurate 2-way communications.
- Managing a high level of Extended warranty claims
- Collated and reported weekly statistics to National Repair and Service Manager, providing recommendations for resolution to enhance operational efficiency.
- Monitored budget adherence and identified areas for cost reduction.
- Rostering staff to ensure day-to-day resourcing needs are met and contingency plans are in place.
- Undertake technical training of all staff and ensure mechanical/electrical competency of Service Technicians
- Identify problems and repair of Dyson vacuum cleaners including appropriate preventative maintenance checks
- Identify trends with faults and back this up with data.
- Complete regular audits of the site with specific focus on WHS
- Managed cash transactions with accuracy and security to maintain financial integrity.
Customer Service Advisor
DYSON Service Centre
Coopers Plains, Brisbane, Australia
03.2015 - 09.2017
- Providing customer service face to face, phone, and via email. With a focus on forging customer relationships and brand loyalty
- Using clear communication skills aimed at understanding customers’ needs and providing corresponding services.
- Processed cash sales, conducted banking activities, and maintained accurate records.
- Trained new staff on Dyson policies and procedures to enhance team knowledge and service quality
- Utilized SAP and CRM for efficient stock management, sales invoicing, and repair tracking
- Servicing, testing, and repairing Dyson appliances.
- Scheduling and prioritizing the workflow.
- Managed office administration and accurately entered data.
- Reporting safety issues to the management team
Demonstrator
DYSON
Brisbane and Gold Coast, Australia
12.2013 - 03.2015
- Attained highest sales performance KPIs, showcasing product expertise and customer engagement.
- Demonstrated Dyson products to customers, enhancing product visibility in competitive sales environment.
- Facilitated customer decision making by delivering comprehensive product knowledge.
- Trained sales staff in participating stores, improving overall product presentation and customer interaction.
- Troubleshooting and solution base problem solving for customers, RDM’s and retailers.
- Maintain displays and attend promotional/sales events.
- Regular reporting of sales performance KPI’s on Dyson portal
Style Advisor–All Departments
DAVID JONES
Carindale, Brisbane, Australia
07.2012 - 11.2013
- Exceeded David Jones American Express card sales targets.
- Maximised sales opportunities by delivering personalised customer service.
- Assisted customer decision making through a high level of product knowledge and market awareness.
- Resolved customer enquiries and complaints promptly to enhance satisfaction.
- Reinforced David Jones brand through positive interactions with customers, suppliers, and employees.
- Represented department on occupational health and safety committee
Sales Supervisor - Women’s wear & Designer Coordinates
DAVID JONES
Carindale, Brisbane, Australia
06.2010 - 07.2012
- Led team of 30 staff, focusing on training and monitoring sales targets to drive team performance.
- Exceeded individual and department sales performance targets.
- Facilitated performance reporting sessions with employees to improve communication and accountability.
- Provided prompt resolution of customer enquiries.
- Reinforced David Jones brand in all interactions with customers, suppliers, and employees to ensure brand consistency.
- Trained new employees
- Departmental representative on OH and S committee
Store Manager
PRINCEPESSA
Fortitude Valley, Brisbane, Australia
03.2007 - 05.2010
Operations Manager
Alexis George
Adelaide, SA
04.2000 - 01.2007
Store Manager
Midas Shoes
Adelaide, SA
02.1995 - 02.2000
Education
Some College (No Degree) - Senior First Aid CPR Certificate
Red Cross
Brisbane, QLD01-2021
Some College (No Degree) - WHS Risk Management For Managers And Supervisors
People Safe Australia
Sydney, NSW01-2021
Some College (No Degree) - Mental Health First Aid Course
MHFA
Brisbane, QLD01-2020
Certificate IV Leadership & Management
Athena Training Academy
01-2018
Diploma of Community Services -
MSIT
TAFE Brisbane Qld12-2014
Some College (No Degree) - Certificate IV Conservation & Land Management
MSIT
Brisbane, QLD01-2013
Some College (No Degree) - Cert III Conservation & Land Management
MSIT
Brisbane Qld01-2012
Some College (No Degree) - Situational Leadership
Blanchard Australia
Sydney, NSWSome College (No Degree) - Certificate IV in Frontline Business Management
The Quality Training Company
Adelaide, SASkills
- Customer service excellence
- Customer support
- Customer engagement
- Client retention
- Customer resolution
- Sales
- Billing inquiries
- Expense tracking
- Product knowledge
- Inventory management
- CRM software
- SAP
- Microsoft Word
- Excel
- Outlook
- Computer skills
- Task management
- Time management
- Decision making
- Relationship development
- Promotional strategies
- Event coordination
- Safety awareness
- Organizational skills
- Escalation management
- Team leadership
Timeline
Customer Service Officer
Department of Transport and Main Roads
07.2024 - Current
Team Leader Qld
DYSON Service Centre
09.2017 - 01.2024
Customer Service Advisor
DYSON Service Centre
03.2015 - 09.2017
Demonstrator
DYSON
12.2013 - 03.2015
Style Advisor–All Departments
DAVID JONES
07.2012 - 11.2013
Sales Supervisor - Women’s wear & Designer Coordinates
DAVID JONES
06.2010 - 07.2012
Store Manager
PRINCEPESSA
03.2007 - 05.2010
Operations Manager
Alexis George
04.2000 - 01.2007
Store Manager
Midas Shoes
02.1995 - 02.2000
Some College (No Degree) - Senior First Aid CPR Certificate
Red Cross
Some College (No Degree) - WHS Risk Management For Managers And Supervisors
People Safe Australia
Some College (No Degree) - Mental Health First Aid Course
MHFA
Certificate IV Leadership & Management
Athena Training Academy
Diploma of Community Services -
MSIT
Some College (No Degree) - Certificate IV Conservation & Land Management
MSIT
Some College (No Degree) - Cert III Conservation & Land Management
MSIT
Some College (No Degree) - Situational Leadership
Blanchard Australia
Some College (No Degree) - Certificate IV in Frontline Business Management
The Quality Training Company