Tasha Faalelei
Prestons
Summary
Enthusiastic team player eager to actively participate in the collaborative spirit essential to customer service roles. Utilizing current abilities and excited to acquire new skills in a challenging environment. Conscientious work ethic and keen attention to detail, bringing a flexible attitude to any working environment. Punctuality and reliability defining qualities, thriving as a self-motivated individual and valuable team member. Adapting quickly to repetitive tasks while maintaining high standards is a strength. Honest and caring nature, coupled with a great sense of humor, helps build strong relationships with others. Enthusiasm and calm demeanor enable effective handling of pressure and staying grounded. Genuine passion for learning and developing various skills in the workplace, confident in making a positive contribution to any team.
Overview
17
17
years of professional experience
Work History
Voicepicker and High Reach Forklift Operator
Coles, APS
03.2020 - Current
- Pick, pack and prepare products for shipment to store and for restocking shelves
- Pull orders according to electronic voice command issued by voice prompt software
- Pick items from warehouse and pack orders, properly and carefully
- Verify delivery location for all orders and update location database correctly
- Stack, arrange and secure all ordered items on the pallets
- Use electric pallet jack and transported pallets to shipping platforms safely
- Scan all packed orders prior to shipping and ship them on time
Casual Administrative Assistant
Rustoleum Australia
03.2016 - 08.2016
- Answer incoming calls, determine purpose of call and transfer
- Take and deliver messages
- Greet visitors
- Handle customers queries
- Provide ongoing customer service support
- Recieve, sort and distribute mail
- Schedule appointments
- Generate reports and other documents
- Maintain front desk procedures including contact information, directions and frequently requested company information
Casual Machine Operator
Coles
02.2016 - 04.2016
- Maintain machine operations to ensure quality and conformity of filled or packaged products to standards
- Adjust machine components and machine tension and pressure according to size or processing angle of product
- Tend or operate machine that packages product
- Remove finished packaged items from machine and separate rejected items
- Regulate machine flow, speed, or temperature
- Stop or reset machines when malfunctions occur, clear machine jams, and report malfunctions to a supervisor
- Secure finished packaged items by hand tying, sewing, gluing, stapling, or attaching fastener
- Stock and sort product for packaging or filling machine operation, and replenish packaging supplies, such as wrapping paper, plastic sheet, boxes, cartons, glue, ink, or labels
- Inspect and remove defective products and packaging material
- Clean and remove damaged or otherwise inferior materials to prepare raw products for processing
- Sort, grade, weigh, and inspect products, verifying and adjusting product weight or measurement to meet specifications
- Monitor the production line, watching for problems such as pile-ups, jams, or glue that isn't sticking properly
- Stack finished packaged items, or wrap protective material around each item and pack the items in cartons or containers
- Start machine by engaging controls
- Count and record finished and rejected packaged items
- Attach identification labels to finished packaged items, or cut stencils and stencil information on containers, such as lot numbers or shipping destinations
- Clean packaging containers, line and pad crates, and/or assemble cartons to prepare for product packing
Contract Collections Officer
Australian Taxation Office
04.2015 - 12.2015
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints
- Investigate and resolve discrepancies
- Create trust relationships with debtors when possible to avoid future issues
- Update account status and database regularly
- Alert superiors of debtors unwilling or unable to pay when necessary
- Comply with requirements when legal action is unavoidable
Pick & Pack / RF Scanning
Toll Group
06.2011 - 03.2015
- Mark and label containers, container tags, or products, using marking tools
- Measure, weigh, and count products and materials
- Examine and inspect containers, materials, and products in order to ensure that packing specifications are met
- Record product, packaging, and order information on specified forms and records
- Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks
- Load materials and products into package processing equipment
Pick & packing
Labour Power
02.2010 - 04.2011
- Check products to identify and reject defective items
- Work under instruction from leading hands or supervisors
- Pack products into boxes and stack onto pallets
- Sort products
Sales Assistant
Diva
11.2007 - 01.2008
- Advise customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future
- Operate cash registers and accept payment
- Take special orders for items not currently in stock, or not normally stocked, and notify customers when the items have arrived
- Package goods for customers and arrange delivery
- Price, stack and display items for sale and keep the store tidy and attractive
- Be aware of health, safety and welfare issues and practices
- Participate in stocktaking (counting and describing the goods in stock)
- Arrange for the repair of damaged goods or advise on needed repairs
- Order items
Education
Statement of Completion - Traffic Control Work Training
Just Careers
01.2024
High Risk Forklift License -
Safe Work NSW
01.2022
RCG -
St Patrick’s College
01.2011
Higher School Certificate -
Ashcroft High School
01.2008
Certificate I & II - Retail Operations
Ashcroft High School
01.2007
Year 10 School Certificate -
Ashcroft High School
01.2006
Skills
- Speed and efficiency
- Picking accuracy
- Reliability and punctuality
- Adaptability to technology
- Safety awareness
- Warehouse navigation
- Basic computer literacy
- Continuous improvement mindset
- Listening comprehension
- Teamwork
- Time management
- Multitasking
- Reliability
- Organizational skills
- Excellent communication
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Critical thinking
- Call center experience
- Complaint handling
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Appointment scheduling
- Order processing
- Team development
- Administrative support
- Filing
- Store maintenance
- Reading comprehension
- Service upselling
Education And Achievements
- 12/01/11, RCG, St Patrick’s College
- 12/01/08, Higher School Certificate, Ashcroft High School
- 12/01/07, Certificate I & II Retail Operations, Ashcroft High School
- 12/01/06, Year 10 School Certificate, Ashcroft High School
- 12/01/22, High Risk Forklift License, Safe Work NSW
- 12/01/24, Statement of Completion for Traffic Control Work Training, Just Careers
Timeline
Voicepicker and High Reach Forklift Operator
Coles, APS
03.2020 - Current
Casual Administrative Assistant
Rustoleum Australia
03.2016 - 08.2016
Casual Machine Operator
Coles
02.2016 - 04.2016
Contract Collections Officer
Australian Taxation Office
04.2015 - 12.2015
Pick & Pack / RF Scanning
Toll Group
06.2011 - 03.2015
Pick & packing
Labour Power
02.2010 - 04.2011
Sales Assistant
Diva
11.2007 - 01.2008
Statement of Completion - Traffic Control Work Training
Just Careers
High Risk Forklift License -
Safe Work NSW
RCG -
St Patrick’s College
Higher School Certificate -
Ashcroft High School
Certificate I & II - Retail Operations
Ashcroft High School
Year 10 School Certificate -
Ashcroft High School
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