Summary
Overview
Work History
Education
Skills
Timeline
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Tate Hamilton

Waterford West,QLD

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

12
12
years of professional experience

Work History

Supporter Care Officer

Leukaemia Foundation
02.2022 - Current
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained database systems to track and analyse operational data.
  • Generated leads and established relationships with stakeholders through inbound and outbound communications.
  • Developed extensive knowledge of products and services to better assist stakeholders.
  • Developed highly empathetic stakeholder relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective stakeholder satisfaction rates.
  • Exhibited high energy and professionalism when dealing with stakeholders.
  • Trained staff on operating procedures and company services.

Store Manager

Complete Electronics Exchange (CEX) PTY LTD
08.2019 - 02.2022
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maximized sales and minimised shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Assisted with hiring, training and mentoring new staff members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Barista, Cook, Waitress, Bar Manager, Assistant Manager, Graphics Designer

The Coffee Club
07.2012 - 07.2019
  • Increased customer service ratings significantly through personable service.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Developed unique events and special promotions to drive sales.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Designed beverage menus.
  • Resolved customer complaints involving food or beverage quality and service.

Supervisor

Electronics Boutique (EB Games)
09.2014 - 07.2016
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centred on common group goals.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.

Education

Bachelor of Psychological Science (Honours) - Psychology

James Cook University
Online
11.2025

Bachelor of Psychological Science - Psychology

Southern Cross University
Online
11.2023

High School Diploma -

Pioneer State High School
Andergrove, QLD
11.2014

Skills

  • Data Entry
  • Self-Directed
  • Organisation and Time Management
  • Report Writing
  • Cultural Sensitivity
  • Team Leadership
  • Strong public speaker
  • Patient Referrals
  • Records Management

Timeline

Supporter Care Officer

Leukaemia Foundation
02.2022 - Current

Store Manager

Complete Electronics Exchange (CEX) PTY LTD
08.2019 - 02.2022

Supervisor

Electronics Boutique (EB Games)
09.2014 - 07.2016

Barista, Cook, Waitress, Bar Manager, Assistant Manager, Graphics Designer

The Coffee Club
07.2012 - 07.2019

Bachelor of Psychological Science (Honours) - Psychology

James Cook University

Bachelor of Psychological Science - Psychology

Southern Cross University

High School Diploma -

Pioneer State High School

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Tate Hamilton