TATJANA KÜRTEN
Queensland
Summary
Highly-motivated, enthusiastic and reliable event manager with 12 years of customer relations and interaction experience. Strong work ethic, adaptability, and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Miami Restaurant Pty Ltd
Surfers Paradise, Queensland
11.2024 - 06.2025
- Monitoring inventory levels, ordering supplies as needed
- Conducting regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays
- Training new employees on restaurant policies and procedures
- Preparing and presenting reports on team performance, challenges, and achievements to senior management
- Resolving customer complaints in a timely manner while ensuring customer satisfaction
- Identifying needs of customers promptly and efficiently
- Implementing new operational procedures, increasing efficiency
Banquet Supervisor
Lanxess ARENA Management GmbH
Cologne, Germany
01.2023 - 09.2024
- Led skill enhancement initiatives for team members
- Trained new employees on company policies and procedures
- Delegated tasks to team members
- Managed beverage service efficiently at the bar
- Delivered exceptional table service
- Provided personalized and confidential care for VIP guests and artists
- Provided seamless service during post-event gatherings
- Monitored employee productivity levels on a regular basis to identify areas of improvement
Front Office Manager
Rheinblick Hotel
Cologne, Germany
05.2020 - 12.2022
- Warmly welcomed and assisted both national and international guests
- Coordinated seamless check-in and check-out processes
- Managed reservations via phone, email, and online platforms
- Acted as first point of contact for guest inquiries, special requests, and complaints
- Coordinated closely with housekeeping and management to ensure smooth daily operations
- Managed billing processes, including cash handling and daily account reconciliation
- Maintained high standards of service quality, professionalism, and discretion
Chief Secretary Gynaecology and Obstetrics
Kliniken der Stadt Köln gGmbH
Cologne, Germany
03.2020 - 09.2024
- Management of the head physician's office
- Management responsibility / supervision of two secretaries
- Organisation and preparation of conferences and congresses
- Correspondence and day-to-day business
- Determination of personnel requirements and applicant management
- Staff deployment planning
- Supervision of medical students for all of the hospital's specialised clinics
Personnel Dispatcher
GAHRENS + BATTERMANN GmbH & Co. KG
Cologne, Germany
09.2018 - 03.2019
- Planning and organising personnel and vehicles for orders
of various sizes at home and abroad - Compilation and organisation of courier trips
- On-site and telephone support for staff
- Crew briefing
- Acquisition and investment of new subcontractors
- Submitting and obtaining offers
- Order-related price negotiations with subcontractors
- Creating outgoing invoices and checking incoming invoices
Education
Barista And Cocktail Workshop -
Lanxess ARENA Management GmbH
Cologne, Germany08-2024
Seminar "Managers Make The Difference" -
Lufthansa Aviation Training GmbH
Munich, Germany10-2021
Certified Event Management Assistant - Vocational Training
GAHRENS + BATTERMANN GmbH & Co. KG
Cologne06-2015
Skills
- Quick Learner
- Strategic Issue Resolution
- Customer-focused Mindset
- Effective communication
- Emotional Intelligence
- Planning
Certification
Working Holiday Maker until 11. October 2025
Languages
German
Native/ Bilingual
English
Full Professional
Spanish
Professional
Driver's license
International License, German category B
Hobbies and Interests
- Working out
- Photography and videography
- Traveling
References
References available upon request.
Timeline
Restaurant Supervisor
Miami Restaurant Pty Ltd
11.2024 - 06.2025
Banquet Supervisor
Lanxess ARENA Management GmbH
01.2023 - 09.2024
Front Office Manager
Rheinblick Hotel
05.2020 - 12.2022
Chief Secretary Gynaecology and Obstetrics
Kliniken der Stadt Köln gGmbH
03.2020 - 09.2024
Personnel Dispatcher
GAHRENS + BATTERMANN GmbH & Co. KG
09.2018 - 03.2019
Barista And Cocktail Workshop -
Lanxess ARENA Management GmbH
Seminar "Managers Make The Difference" -
Lufthansa Aviation Training GmbH
Certified Event Management Assistant - Vocational Training
GAHRENS + BATTERMANN GmbH & Co. KG