Tawanah Pershouse
Brisbane,QLD
Summary
Organised and reliable Underground Administrator with experience in handling administrative tasks and supporting daily operations. Skilled in managing documents, coordinating with teams, and keeping records accurate and up to date. Strong communication and problem-solving skills, with a proactive approach to improving processes. A team player who is eager to learn and committed to keeping things running smoothly. Dedicated to supporting the team and contributing to a safe and efficient work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Underground Administrator
Evolution Mining
03.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organised workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing on boarding documents
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained a clean and welcoming office environment, fostering positive impressions among co workers and visitors alike.
- Managed document control processes by updating documents, archiving obsolete documents and updating the database.
- Conducted thorough investigations of on site incidents, resulting in timely resolutions and improved safety measures.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Reduced administrative workload for the Mine Manager through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
Operations Coordinator
PWF
06.2022 - Current
- Worked with vendors to make purchases and reconcile invoices.
- Scheduled meetings and booked conference rooms.
- Mediated contracts with outside providers to bolster customer service and reduce costs.
- Monitored employee productivity and optimized procedures.
- Performed administrative duties and prepared operational procedures to support the Finance Team
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Coordinated with vendors, customers and internal departments to understand, monitor and communicate Properties
- Resolved IT issues through active listening and open-ended questioning, escalating major problems to our IT team.
- Reviewed quotes from contractors to obtain best pricing and service for organization.
- Prepared purchase agreements and disclosures and used Docusign to complete paperwork.
- Assisted coworkers and staff members with special tasks on daily basis.
- Coordinated with the management team to plan, develop, align and execute strategies that would meet the Businesses vision, mission and purpose.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered support to the Mortgage Brokers, filled out Loan Application forms. Entered Client information into the CRM.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained appropriate filing of personal and professional documentation.
- Sourced and ordered office equipment and supplies.
- Picked up and dropped off clients at airport.
- Maintained CRM database with customer updates and report generation.
Receptionist
PWF
01.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept records in CRM to maintain customer data.
Kebab King
06.2017 - 09.2020
- (a busy kebab shop at a local shopping Centre
- Kebab King and
- Fraser Shores Seafoods owned by same person)
- Duties included: Customer service, taking orders and preparing kebab’s withing a quick time frame
- Cash and eftpos handing, being left in-charge of the business on a regular basis, ordering stock, conducting health checks, ensuring Covid 19 procedures are followed.
Hospitality Worker
Fraser Shores Seafoods
08.2016 - 06.2017
- A busy local fish & chip business that also sells fresh seafood to the public
- Duties included: customer service, taking orders, cash and eftpos handing, Opening & closing procedures
Education
Year 12 Graduate -
Urangan State High School
11.2017
Skills
- Document management
- Time management
- Attention to detail
- Discretion and confidentiality
- Multitasking and organisation
- Calendar management
- Teamwork and collaboration
- Friendly, positive attitude
Accomplishments
- Successfully completed ICAM Training, enhancing incident investigation and root cause analysis skills.
- Certified Safety Warden, demonstrating expertise in emergency response and workplace safety.
- Recognized as a Certified Mental Health Officer, providing support and advocacy for mental well-being in the workplace.
- Participated in International Women's Day, supporting diversity, inclusion, and gender equality initiatives.
- Completed Outlook Advanced Course, improving efficiency in email and calendar management.
Certification
- First Aid Certification
- Outlook Advanced Certification
- Mental Health First Aid Certification
- ICAM Australia Certification
Timeline
Underground Administrator
Evolution Mining
03.2023 - Current
Operations Coordinator
PWF
06.2022 - Current
Receptionist
PWF
01.2021 - Current
Kebab King
06.2017 - 09.2020
Hospitality Worker
Fraser Shores Seafoods
08.2016 - 06.2017
Year 12 Graduate -
Urangan State High School
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