Taya Thomas
BRISBANE,QLD
Summary
Dynamic Store Manager with a proven track record at Redcape Hotels, excelling in inventory management and team building. Successfully enhanced customer satisfaction through effective problem-solving and staff training. Known for creating visually appealing displays and fostering strong relationships with customers and suppliers, driving sales growth and operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager
Redcape hotels
FLAGSTONE, QLD
08.2020 - 01.2026
- Developed and implemented inventory management procedures for stock accuracy.
- Coordinated staff schedules to align with peak business demands and customer needs.
- Conducted training sessions for new employees on customer service standards.
- Handled customer inquiries and resolved issues to improve satisfaction levels.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Organized promotional events to increase product awareness.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Implemented efficient systems for tracking stock movement.
- Developed relationships with suppliers to negotiate better prices.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Managed daily store operations and ensured compliance with company policies.
Assistant Store Manager
Bras n things
Cranbourne, Vic
01.2014 - 10.2019
- Assisted in managing daily store operations and team activities.
- Trained and mentored new staff on product knowledge and customer service.
- Oversaw inventory management, ensuring accurate stock levels and organization.
- Facilitated effective communication between team members and upper management.
- Implemented visual merchandising standards to enhance product displays.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Coordinated staff schedules to meet business needs efficiently.
- Maintained store cleanliness and safety standards for a positive shopping environment.
Retail Sales Assistant
16-26 fashion
Dandenong, Vic
11.2007 - 06.2013
- Assisted customers with product selection and styling advice.
- Maintained visual merchandising standards to enhance store presentation.
- Processed transactions efficiently using point-of-sale systems.
- Responded to customer inquiries and resolved issues promptly.
- Operated the cash register, accepted payment, and issued receipts.
- Managed cash register operations using POS system and processed sales and returns.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Education
Verdale High School
Vermont, VicSkills
- Inventory management
- Cash handling
- Visual merchandising
- Sales reporting
- Team building
- Staff training
- Time management
- Relationship building
- Promotional planning
- Customer relations
- Recruiting and hiring
- Store opening and closing
- Problem-solving
- Store merchandising
- Staff supervision
- Loss prevention
- Reliable
- Customer service
- Flexible schedule
- Employee supervision and motivation
- Friendly and positive
- Retail merchandise quality standards
- Store displays
Certification
- RSA
- Food handling
- Retail certificate
- Money laundering
- Retail certificate lll
- Retail certificate ll
- Workplace safety arrangements certificate l
References
References available upon request.
Timeline
Store Manager
Redcape hotels
08.2020 - 01.2026
Assistant Store Manager
Bras n things
01.2014 - 10.2019
Retail Sales Assistant
16-26 fashion
11.2007 - 06.2013
Verdale High School