Summary
Overview
Work History
Education
Skills
Interests
Timeline
Attributes
Demonstrated Work Skills And Abilities
Former Studies
Volunteer Positions
Awards
Hobbies and Interests
background-images

Tayla Hood

Bunbury

Summary

Dynamic professional shopper with extensive experience in online retail environments, specializing in curating personalized shopping experiences that resonate with diverse customer needs. Expertise in anticipating and understanding customer preferences ensures high levels of satisfaction and fosters brand loyalty. Demonstrated success in collaborative team settings showcases adaptability to evolving requirements while maintaining a strong focus on results. Proficient in inventory management, product research, and effective customer communication, committed to delivering exceptional service quality.

Overview

2026
2026
years of professional experience

Work History

Online Personal Shopper

Woolworths Group
2023 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Tracked substitutions and informed customers of changes.
  • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
  • Preserved patient safety by following safety protocols.

Front End Assistant

Woolworths Group
12.2017 - 2023
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Stocked, tagged and displayed merchandise as required.
  • Collaborated with team members to ensure smooth operations during busy periods.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Mentored junior developers, fostering a collaborative team environment focused on continuous improvement.
  • Worked flexible schedule and extra shifts to meet business needs.

Bakery

Woolworths Group
12.2017 - 2019
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Created appealing displays to showcase products in bakery.
  • Increased customer satisfaction with friendly and efficient service.
  • Maintained cleanliness and organization in baking area, meeting health and safety standards.
  • Packaged finished products for sale.
  • Replenished bakery items in display cases.
  • Prepared frostings and other toppings for cakes and pastries.

Work Placement Assistant

South Bunbury Primary School
01.2017 - 12.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Fostered social-emotional development in young children by promoting sharing, empathy, and cooperation.
  • Helped teacher prepare instructional material and displays.

Child Care Assistant

Munchkin Manor Child Care Centre
01.2017 - 12.2017
  • Supervised free play and other activities to keep children safe.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Read and told stories to promote and support overall language development.
  • Helped with creation of age-appropriate activities to keep children positively engaged.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Monitored children's activities to verify safety and wellbeing.
  • Encouraged children's emotional and social development.

Education

High School Diploma -

Bunbury Senior High School
Bunbury, WA
01-2018

Certificate II Emergency First Response - Health Education

Trade Training Centre Manea Senior College
Bunbury, WA
01-2017

Certificate II Business - Business

Bunbury Senior High School
Bunbury
01-2018

Certificate II Visual Arts - Arts

Bunbury Senior High School
Bunbury, WA
01-2018

Certificate III Health Services Assistance - Health Education

Trade Training Centre Manea Senior College
Bunbury, WA
01-2018

Skills

  • Organizational skills
  • Time management skills
  • Customer service expertise
  • Creative thinking
  • Clean driving record
  • Initiative
  • Task identification
  • Quick learner
  • Teamwork
  • Ability to operate according to schedules
  • Professional relationship building
  • Team leadership
  • Desire to assist others
  • Comfort with technology
  • Computer competency
  • Microsoft proficiency
  • Attention to detail
  • Supportiveness
  • Thoroughness
  • Patience and empathy
  • Valid Driver's license

Interests

  • Crafting and DIY Projects
  • Video Gaming
  • Interior Design
  • Drawing and Painting
  • Creative Writing
  • Dancing
  • Woodworking
  • Knitting
  • Strategy Games
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Team based strategy tabletop games

Timeline

Front End Assistant

Woolworths Group
12.2017 - 2023

Bakery

Woolworths Group
12.2017 - 2019

Work Placement Assistant

South Bunbury Primary School
01.2017 - 12.2017

Child Care Assistant

Munchkin Manor Child Care Centre
01.2017 - 12.2017

Online Personal Shopper

Woolworths Group
2023 - Current

High School Diploma -

Bunbury Senior High School

Certificate II Emergency First Response - Health Education

Trade Training Centre Manea Senior College

Certificate II Business - Business

Bunbury Senior High School

Certificate II Visual Arts - Arts

Bunbury Senior High School

Certificate III Health Services Assistance - Health Education

Trade Training Centre Manea Senior College

Attributes

  • Honest and trustworthy
  • Nurturing and helpful nature
  • Hard working, loyal and professional
  • Reliable and dependable
  • Considerate and trustworthy

Demonstrated Work Skills And Abilities

  • Organizational and time management skills
  • Clear communication skills
  • Able to own use initiative and identify tasks
  • Quick learner and am comfortable working alone or as part of a team
  • Able to operate to schedules and routines
  • Able to cooperate and create professional relationships
  • Effective team member, leads by example
  • A genuine desire to assist others
  • Comfortable with technology
  • Highly competent with the use of computers and aspects of Microsoft
  • Enjoys accepting challenges and getting results
  • Good attention to detail in all tasks
  • Supportive of other team members
  • Works carefully and is thorough

Former Studies

  • Bunbury Senior High School, 2014-01-01, Current
  • Year 11 VET Student, Current, Current
  • Certificate II Emergency First Response, Trade Training Centre Manea Senior College, Current, Current
  • Certificate II Business, Bunbury Senior High School, Current, Current
  • Certificate II Visual Arts, Bunbury Senior High School, Current, Current

Volunteer Positions

  • NAIDOC Day, Bunbury Senior High School, 2015-01-01, Assist with setting up stalls and tables, Help organise and prepare the food, Assist with displaying the goods, Demonstrate creative skills for students, Help with packing up at the end of the day
  • 'Into the Woods' Production, 2015-01-01, Make Up Assistant, Applied make up to cast members, Helped distribute costumes, Helped set out chairs and set equipment, Worked with cast members to memorise lines
  • Orientation Day, Bunbury Senior High School, 2015-01-01, Escorted new Year 6 students around the school, Discuss expectations, answer questions and offer support to the younger students, Assist with activities
  • Work placement, South Bunbury Primary School, 2017-01-01, Assist teacher in class, Assist teacher in watching the students in swimming lessons, Explain questions to students
  • Munchkin Manor Child Care Centre, 2017-01-01, Watched over the kids, Assisted the supervisors with feeding the babies, Assisted with setting up activities

Awards

  • Letters of a commendation, Bunbury SHS, 2014-01-01 to 2017-01-01
  • First aid certificate, 2017-01-01
  • Medical Service First Response Certificate II, 2017-01-01

Hobbies and Interests

  • Working with children
  • Write stories
Tayla Hood