Tayla Welsh
Dharruk,Australia
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer concerns, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. I am highly organised and self-motivated with excellent communication and interpersonal skills. I have demonstrated the ability to priorities tasks and meet deadlines. I am driven to achieve personal and professional growth throughout my career.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SUPPORT OFFICER
Revenue NSW
Parramatta, Australia
03.2023 - Current
- Delivered outstanding customer service by swiftly addressing inquiries.
- Adhered to all established policies and procedures when dealing with customers.
- Proactively identified ways to improve processes that would benefit the customer experience.
- Maintained accurate records of customer interactions using company software systems.
- Demonstrated strong interpersonal skills while interacting with customers, colleagues, and management.
- Resolved complex and escalated support issues.
CUSTOMER SERVICE REPRESENTATIVE
Service NSW
Parramatta, Australia
01.2022 - 03.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers.
- Provided guidance and mentorship to other team members to enhance their knowledge base.
PROFESSIONAL NANNY
Baba Family
Pymble, Australia
09.2020 - 01.2022
- Maintained an organised schedule to ensure all tasks were completed on time.
- Built trust through open communication with both children and their parents.
- Tended to the general needs of children while supervising and enforcing safety in day-to-day activities.
- Managed multiple responsibilities simultaneously while caring for up to two children at once.
- Provided safe transportation to and from activities and events.
PROFESSIONAL NANNY
Roosa Family
Maroubra, Australia
01.2018 - 08.2020
- Managed multiple responsibilities simultaneously while caring for up to five children at once.
- Developed trusting relationships with families through providing quality care and support.
- Demonstrated strong organisational skills in managing household tasks such as laundry, shopping, and errands.
- Created stimulating learning experiences, which enabled the children to reach their developmental milestones on time.
Education
DIPLOMA IN SALON MANAGEMENT -
TAFE Digital
01.2020
DIPLOMA IN BEAUTY THERAPY -
TAFE Digital
01.2019
HIGH SCHOOL DIPLOMA -
Quakers Hill High School
01.2018
DIPLOMA IN MENTAL HEALTH - Mental Health
TAFE Digital
Skills
- Effective customer service
- Customer Relationship Management
- Process Improvement Initiatives
- Key Performance Indicators (KPIs)
- Active listening
- Problem-solving ability
- Time management
- Critical thinking
- Attention to detail
- Proficient in Microsoft 365 applications
- Verbal and written communication
- Debtrak DMS Experience
- Training and mentoring
Certification
- Mental Health First Aid
References
References available upon request.
Timeline
SUPPORT OFFICER
Revenue NSW
03.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Service NSW
01.2022 - 03.2023
PROFESSIONAL NANNY
Baba Family
09.2020 - 01.2022
PROFESSIONAL NANNY
Roosa Family
01.2018 - 08.2020
DIPLOMA IN SALON MANAGEMENT -
TAFE Digital
DIPLOMA IN BEAUTY THERAPY -
TAFE Digital
HIGH SCHOOL DIPLOMA -
Quakers Hill High School
DIPLOMA IN MENTAL HEALTH - Mental Health
TAFE Digital