Taylah Blithe
Bentleigh East,VIC
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Lastly, to seek and maintain a full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Flights and Travel Consultant
Luxury Escapes
Chadstone, VIC
05.2023 - Current
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized luxury trips for individual, family and business travelers.
- Handled sensitive information with professionalism and discretion.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Cruise Administration Coordinator
Abercrombie & Kent
Melbourne, VIC
12.2022 - 04.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible & long hours; early mornings, late nights, weekends
- Assist Account Managers with office support dealing with last minute questions and adjustments before and on a cruise ship call day.
- Provide guidance to the Cruise Administration Assistants
- Provide accurate reconfirmation and documentation
- Coordinate the rostering of guides for shore excursions.
- Accurate recording and organisation of team correspondence
Customer Support Agent
Metro Hobbies
Clayton, VIC
01.2021 - 12.2022
- Maintained customer satisfaction on the phone and via email, addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Assisted customers with special order requests, upselling orders and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Printed labels, packaged boxes and loaded into outbound shipping cages.
Customer Service Supervisor
Woolworths Group
Melbourne, VIC
11.2019 - 01.2021
- Serving and greeting customers along with managing the morning shift
- Online Personal Shopper, Picking and packing customer groceries for their online orders
- Store Services including updating weekly special tickets
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Camp Counselor & Lifeguard
Camp Lindenmere
Pennsylvania, USA
06.2019 - 09.2019
- Organise, lead, and promote interest in recreational activities for all Campers
- Worked with children of varying age, interest, skill and developmental levels.
- Coordinated, implemented and evaluated leadership programs and related activities to promote beneficial camper outcomes.
- Planned and booked flights, accommodation and activities for colleagues and personal post-camp travels.
- Organised itineraries for colleagues, paying attention to fine and important detail.
Swim Teacher
Kingswim Australia
Highett, VIC
01.2018 - 06.2019
- Teaching infants and primary aged children to swim, in a safe, friendly, and organised environment
- Reception duties; employing a professional manner to answer enquiries, bookings, and upselling aspects of the business as appropriate
- Establishing high customer satisfaction and return business.
- Confirmed classes, communicated with parents and updated child records.
- Managed multiple tasks and met time-sensitive deadlines.
Party Host
Sidetracked Entertainment
Oakleigh, VIC
08.2018 - 03.2019
- Constantly multitasking and a strong attention to detail in a fast paced environment to ensure that party timelines are adhered to
- Following safe hygiene practices for food preparation
- Hosting and leading children around activities, including operating ride machinery.
Travel Consultant
Helloworld Travel
Melbourne, VIC
02.2017 - 07.2017
- Organised trips for individual, family and business travellers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Collected, handled and documented payments for travel services and associated fees.
- Handled sensitive information with professionalism and discretion.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Camp Counselor
Camp Farnsworth
Vermont, USA
06.2014 - 08.2015
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Education
Diploma of Leadership - Youth Ministries
Youth Alive Academy
Melbourne, VICDiploma of Business - Business
Flight Centre Travel Academy
Melbourne, VIC11.2016
Diploma in Travel & Tourism - Travel And Tourism
Flight Centre Travel Academy
Melbourne11.2016
VCAL - Year 10, 11 & 12 - High School Education
Holmesglen Institute
Moorabbin, VIC11.2013
Skills
- Verbal and Written Communication
- Ability to plan, organise, delegate and manage a team in efficient problem solving
- Teamwork and Collaboration
- Acknowledging difficult situations and respond accordingly, often making quick decisions
- Business Correspondence
- Client Relations
- Critical Thinking
- Ability to connect and build strong relationships with a wide range of age groups and diverse range of people
- Itinerary Preparation
- Customer Satisfaction
- Capacity to take on additional responsibilities, including leadership roles demonstrated through my role at Woolworths and volunteer work as a Youth Leader
Additional Information
References:
Katey Lubcke - Compass Church- 0439833746
Bella McCaull - Luxury Escapes - 0417949400
Timeline
Flights and Travel Consultant
Luxury Escapes
05.2023 - Current
Cruise Administration Coordinator
Abercrombie & Kent
12.2022 - 04.2023
Customer Support Agent
Metro Hobbies
01.2021 - 12.2022
Customer Service Supervisor
Woolworths Group
11.2019 - 01.2021
Camp Counselor & Lifeguard
Camp Lindenmere
06.2019 - 09.2019
Party Host
Sidetracked Entertainment
08.2018 - 03.2019
Swim Teacher
Kingswim Australia
01.2018 - 06.2019
Travel Consultant
Helloworld Travel
02.2017 - 07.2017
Camp Counselor
Camp Farnsworth
06.2014 - 08.2015
Diploma of Leadership - Youth Ministries
Youth Alive Academy
Diploma of Business - Business
Flight Centre Travel Academy
Diploma in Travel & Tourism - Travel And Tourism
Flight Centre Travel Academy
VCAL - Year 10, 11 & 12 - High School Education
Holmesglen Institute