Taylah Garland
Summary
Motivated individual with experience in customer service, territory management and sales in the FMCG sector. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. 4+ years experience in the Licensed channel for both on & off premise customers.
Hardworking and passionate job seeker with strong organizational skills who is ready to help achieve company goals.
Overview
6
6
years of professional experience
Work History
Business Development Executive, Hybrid On & Off
Coca Coca Euro-Pacific Partners
10.2021 - 11.2023
- Work with customers in off and on premise customers with a portfolio of non alcoholic & alcoholic products
- Built diverse and consistent sales portfolio.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Developed visual merchandising plans and strategies to promote store offerings.
Business Development Executive - On Prem Licensed
Coca Cola Euro-Pacific Partners
01.2021 - 10.2021
- Maintained current knowledge of evolving changes in marketplace.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Analyzed sales data to identify trends and adjust decisions accordingly.
- Implemented targeted account plans to drive consistent revenue growth across the territory while meeting company objectives.
- Worked with key account managers to ensure company goals are being met together
Business Development Executive
Coca Cola Euro-Pacific Partners
07.2020 - 12.2020
- Attended monthly sales meetings and quarterly sales trainings.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Increased sales in the assigned territory by developing and maintaining strong relationships in cafes, restaurants & on premise clubs
- Optimized inventory turnover by closely monitoring sell-through rates and adjusting replenishment orders accordingly.
- Answered customer questions regarding store merchandise, department information, and pricing.
Customer Service Representative
Coca Cola Euro-Pacific Partners
11.2019 - 07.2020
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Manage territory of corporate, off premise customers under Coles Liquor Group & Endeavour Drinks.
- Check promotions agreed upon in head office are active in customers
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Call Centre Sales Representative
Coca Cola Euro-Pacific Partners
02.2018 - 10.2019
- Adapted communication style according to diverse clientele backgrounds for better connection and rapport building during calls.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
- Implemented upselling techniques to increase revenue and move product.
Education
High School Diploma -
Brisbane Water Secondary College
Woy Woy, NSW11.2017
Skills
- Stakeholder Communication
- Territory Management
- Effective negotiator
- Business development and planning
- Relationship building and management
- Sales expertise
- Contract Negotiation
- Customer Service
- Point of sale operation
Timeline
Business Development Executive, Hybrid On & Off
Coca Coca Euro-Pacific Partners
10.2021 - 11.2023
Business Development Executive - On Prem Licensed
Coca Cola Euro-Pacific Partners
01.2021 - 10.2021
Business Development Executive
Coca Cola Euro-Pacific Partners
07.2020 - 12.2020
Customer Service Representative
Coca Cola Euro-Pacific Partners
11.2019 - 07.2020
Call Centre Sales Representative
Coca Cola Euro-Pacific Partners
02.2018 - 10.2019
High School Diploma -
Brisbane Water Secondary College
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