Taylah Kus
Brisbane,QLD
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional dedicated to assisting others with problem-solving. Offers exceptional assistance to team members and clients by coordinating appointments, organizing mail, and collecting messages. Possesses strong relationship-building abilities and a positive attitude. Seeking a full-time position that offers professional challenges to utilize interpersonal skills, excellent time management, and problem-solving abilities. Proven track record of successfully managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Coordinator/Nurse Assistant
Monash IVF / Fertility Solutions
2024.03 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
Receptionist
Gladstone Physio And Fitness
2020.08 - 2024.03
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Collected Hicaps payments, processed transactions and updated relevant records.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with planning office events and meetings for smooth execution.
Front Area Crew-person
Gladstone City McDonald's
2018.01 - 2020.08
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
Education
Certificate III in Business Administration Medical -
Foundation Education
Trinity College
Gladstone, QLDSkills
- Schedule Management
- Customer and Client Relations
- Office Administration
- Organization Skills
- Answer Telephone Calls
- Billing and Payment Processing
- Supply Management
- Patient Information Collection
- Patient confidentiality
- Healthcare Industry Knowledge
- Patient Outreach and Follow-Up
- Meeting Preparation
- New Hire Training
- Claims Processing
- Medical Instrument Sterilization
Certification
First Aid - Provide Cardiopulmonary Resuscitation
Aveling - Manual Handling and Ergonomics for the Office
References
Ellie Ong
Clinic Manager Monash IVF/Fertility Solutions
54782482
Ellie.ong@fssc.com.au
Sandie Smith
Donor Nurse Coordinator/Midwife
54782482
Sandie.smith@fssc.com.au
Esther Groen
Practice Manager Physio & Fitness
49723244
Esther@physioandfitness.com.au
Timeline
Patient Coordinator/Nurse Assistant
Monash IVF / Fertility Solutions
2024.03 - Current
Receptionist
Gladstone Physio And Fitness
2020.08 - 2024.03
Front Area Crew-person
Gladstone City McDonald's
2018.01 - 2020.08
Certificate III in Business Administration Medical -
Foundation Education
Trinity College
First Aid - Provide Cardiopulmonary Resuscitation
Aveling - Manual Handling and Ergonomics for the Office
Similar Profiles
Shaikha AlnuaimiShaikha Alnuaimi
Obstetrician and Gynecologist at First IVF fertility centre and Fakih IVF fertilityObstetrician and Gynecologist at First IVF fertility centre and Fakih IVF fertility
Madeline DayMadeline Day
Patient Care Coordinator at Monash IVFPatient Care Coordinator at Monash IVF
SHIVANAND RAO SOORVESHIVANAND RAO SOORVE
Chief Embryologist at The Boon IVF fertility centerChief Embryologist at The Boon IVF fertility center