I am an organized and professional worker, who has been working in residential aged care over the last 3 years during a global pandemic. I am able to work well under pressure and remain calm especially in sudden medical emergencies or escalating situations. I have experience in providing quality and tailored customer service to people. This includes time spent working in retail, closely with customers ensuring satisfaction, as well as providing quality and personalized care to those in an aged care facility and managing my time to suit their preferences and needs.