Taylah McIntyre
Gisborne
Summary
I am an organized and professional worker, who has been working in residential aged care over the last 3 years during a global pandemic. I am able to work well under pressure and remain calm especially in sudden medical emergencies or escalating situations. I have experience in providing quality and tailored customer service to people. This includes time spent working in retail, closely with customers ensuring satisfaction, as well as providing quality and personalized care to those in an aged care facility and managing my time to suit their preferences and needs.
Overview
12
12
years of professional experience
Work History
Produce Assistant Manager
Morgans IGA Gisborne
10.2023 - Current
- Assisting the produce manager to maintain a quality standard of fresh fruit and vegetables
- This included assisting with ordering stock and required supplies, as well as maintaining the shop front, rotating stock and meeting appropriate health and safety standards in store and by completing required documentation
- 0
Personal Care Assistant
Warrina Aged care
04.2020 - Current
- Assisting residents with activities of daily living
- Assisting people to maintain personal hygiene and look presentable
- Ensuring safe food handling measures, as well as safe hygiene practices
- Following protocol, policies, and procedures in the event of an outbreak
- Working alongside nurses to provide care to the elderly residents.
Lifestyle Coordinator
Warrina Aged Care
05.2022 - 10.2022
- Managing and organising the activities program calendar on a month-to-month basis
- Coordinating and searching for volunteers and performers to provide entertainment to those living in residential aged care
- Liaising with residents and their family to implement, manage and review their care plans on a quarterly basis.
Lifestyle assistant
Warrina Aged Care
04.2022 - 05.2022
- Assisting in providing and organising daily programs and activities to those living in a residential aged care facility
- Tailoring programs to individual people ensuring inclusion and participation
- Data entry in the form of daily progress notes on individual persons.
Duty Manger
Morgan’s IGA Gisborne
01.2019 - 07.2020
- Management of all staff in store during an evening shift
- Responsible for closing and opening the store
- Handling of cash registers and responsible for ensuring the safe balances at end of shift
- Handling of customer complaints at a higher level and ensuring customer satisfaction
- Responsible for ordering stock and receiving deliveries to the back door
- Making displays for on sale items at the beginning of a sale period
- Ensuring stock is rotated and manage staff to ensure they are completing the same.
Dairy Manager
Morgan’s IGA Melton
01.2018 - 01.2019
- Requirements included making orders based on stock levels and sales, rotation, and management of perishable food, completing stock take on perishable items
- Using point of sale computers to generate sales and ticketing.
Front end Supervisor
Morgan’s IGA Gisborne
01.2016 - 01.2018
- Requirements included managing staff, completing rosters, managing cash, completing stock take, use of computers, completing online ordering.
Front end Cashier
Morgan’s IGA Gisborne
01.2012 - 01.2016
- Requiring customer service skills, handling cash, maintaining customer satisfaction, ensuring cash register is balanced at the end of a shift.
Education
Cert IV in Leisure and Health completed -
2023
Cert III In Individual Aging Support completed -
2020
VCE -
Gisborne Secondary College
2015
Timeline
Produce Assistant Manager
Morgans IGA Gisborne
10.2023 - Current
Lifestyle Coordinator
Warrina Aged Care
05.2022 - 10.2022
Lifestyle assistant
Warrina Aged Care
04.2022 - 05.2022
Personal Care Assistant
Warrina Aged care
04.2020 - Current
Duty Manger
Morgan’s IGA Gisborne
01.2019 - 07.2020
Dairy Manager
Morgan’s IGA Melton
01.2018 - 01.2019
Front end Supervisor
Morgan’s IGA Gisborne
01.2016 - 01.2018
Front end Cashier
Morgan’s IGA Gisborne
01.2012 - 01.2016
Cert IV in Leisure and Health completed -
Cert III In Individual Aging Support completed -
VCE -
Gisborne Secondary College