Taylah Munro
Oyster Bay,Australia
Summary
Motivated Bachelor of Security Studies student with strong expertise in hospitality and customer service. Possesses excellent organisational skills and keen attention to detail, thriving in both independent and collaborative roles within high-pressure environments. Eager to contribute to Australia’s national security objectives through effective teamwork, intelligence expansion, and strategic consolidation. Committed to leveraging academic knowledge and practical experience to support the evolving needs of the intelligence and defense sector.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Service Supervisor & Gaming Manager
Diggers, Miranda RSL
07.2023 - Current
- Order cakes and café stock, including coffee, milk, and other supplies, while maintaining stock levels and assisting with inventory control, through clear and effective correspondence with business partners.
- Support functions and events from set-up to pack-down.
- Deliver high-level customer service in a fast-paced environment, acting as a trusted and valued point of support for all customers.
- Trusted with till reconciliation and safe balancing, handling high sums of cash deposits and maintaining security protocols.
- Assist with event logistics and team coordination, through assisting in the creation of 'Shift Requirement' sheets to codify daily responsibilities.
- Maintain compliance with RSA/RCG requirements.
- Permanent Part-Time
Barista, Waitress & Floor Supervisor
Rubyniks Café, Miranda
11.2022 - 05.2026
- Operate tills and trusted to manage daily cash handling with accuracy and maintain security and communication protocols.
- Supervise staff and support day-to-day operations, including opening and closing procedures.
- Deliver efficient, high-quality customer service and build strong and trusted customer relationships.
- Manage multiple tasks in fast-paced service periods while maintaining attention to detail, and independence, also upholding standards.
- Assist with team coordination and ensure smooth and efficient service flow.
- Casual.
Education
HSC
St Patrick’s College, Sutherland
SutherlandBachelor - Security Studies
Macquarie University
North Ryde, NSW04-2026
Skills
- Critical Thinking & Threat Awareness
- Discretion & Ethical Decision-Making
- Event & Function Support
- Customer Service Excellence
- Organisation & Time Management
- Communication & Teamwork
- Problem Solving Under Pressure
- Microsoft Office & POS Systems
Accomplishments
- Promoted to Senior/Supervisor role at Rubyniks Café within a short period
- Successfully balanced full-time university studies, two jobs, and sporting commitments, demonstrating exceptional time management, discipline, and resilience
- Consistently delivered high-quality service in fast-paced environments, contributing to positive customer experiences and repeat clientele
- Achieved ATAR of 90.45 and multiple academic awards, demonstrating strong work ethic and commitment
Certification
- RSA & RCG
- WWCC (willing to obtain)
Timeline
Customer Service Supervisor & Gaming Manager
Diggers, Miranda RSL
07.2023 - Current
Barista, Waitress & Floor Supervisor
Rubyniks Café, Miranda
11.2022 - 05.2026
HSC
St Patrick’s College, Sutherland
Bachelor - Security Studies
Macquarie University