Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylah Shaw

Batemans Bay

Summary

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Recruitment Coordinator / Onboarding Manager

NRMA
03.2022 - 10.2024
  • Managed seamless onboarding of new employees, facilitating their transition into roles.
  • Conducted remote phone and video interviews to evaluate candidates.
  • Provided ongoing coaching and feedback to facilitate long-term success in employee roles following completion of initial trainings.
  • Presented recruitment forecast findings at executive meetings, offering insight into potential risks and opportunities for the business moving forward.
  • Prepared comprehensive reports for upper management utilizing advanced skills in Microsoft Office applications such as Word, Excel, PowerPoint.

Customer Service Representative

Dyson
10.2019 - 03.2022
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.

Team Member

McDonald's
10.2015 - 09.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Year 10 Equivalent -

Hoxton Park High School
Hinchinbrook, NSW
11.2016

Skills

  • Resume Screening
  • Ability to Conduct Interviews
  • Onboarding Coordination
  • Written and Verbal Communication
  • Proficient in Microsoft Office
  • Quick Learner
  • Accredited Facilitator
  • Communication Skills

Certification

  • Full Drivers Licence
  • Own Reliable Car
  • Typing Speed of 73WPM

Timeline

Recruitment Coordinator / Onboarding Manager

NRMA
03.2022 - 10.2024

Customer Service Representative

Dyson
10.2019 - 03.2022

Team Member

McDonald's
10.2015 - 09.2019

Year 10 Equivalent -

Hoxton Park High School

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Taylah Shaw