Taylah Walker
Armidale
Summary
Accomplished Retail Manager at Mountview Pharmacy, experienced in process development and employee management, significantly enhanced profitability by 40% through strategic OTC product offerings. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals.
Overview
10
10
years of professional experience
Work History
Retail Manager
Mountview Pharmacy
10.2021 - Current
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Introduced a professional-based OTC product offering, resulting in a 40% GP increase within 12months of execution.
- Implemented multiple external resources and procedures in order to maximum staff efficiency.
- Led a high-performing team of pharmacy assistants and technicians to deliver exceptional patient care and service.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Enforced compliance with pharmacy regulations (internal and QCPP) and maintained up-to-date records of all medications dispensed.
Dispensary Manager
Cincotta Discount Chemist
02.2019 - 10.2021
- Effectively and accurately dispensed, labelled and counselled patients on their medications, under the supervision of the pharmacist on duty.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in dose administration aid packaging (webster packing)
- Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Pharmacy Assistant
Acton Health Pharmacy
03.2015 - 02.2019
- Delivered exceptional customer service through active listening skills and addressing concerns.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Merchandised over-the-counter goods and rotated stock.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
Education
Diploma of Science - Chemistry
University of New England
Armidale, NSW08-2024
Skills
- Process and procedure development
- Business development and succession planning
- Merchandise planning
- Excellent customer service
- Proficient in medication dispensing and POS
- Sales analysis
- Client account management
- Business administration
- Operations oversight
- Complaint resolution
- Inventory management
- Employee scheduling, management, training and development
Life Pharmacy Group Retail Manager of the Year - 2024
Nominated for driving and implementation of a successful sleep apnoea clinic, increasing the stores OTC profitability by 40% by maximising floor space with professional health offerings, welcoming criticism and challenging strategic ideas in order to seek the most beneficial outcome for the business.
Timeline
Retail Manager
Mountview Pharmacy
10.2021 - Current
Dispensary Manager
Cincotta Discount Chemist
02.2019 - 10.2021
Pharmacy Assistant
Acton Health Pharmacy
03.2015 - 02.2019
Diploma of Science - Chemistry
University of New England
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