Summary
Overview
Work History
Skills
Timeline
Generic

Taylen Roberts

Clayton,VIC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals, and ability to remain calm when encountering stressful stimuli. Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

4
4
years of professional experience

Work History

Front of House Server

Evans Petroleum
09.2022 - Current
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Bar Staff at Brighter Days Festival (2024)

Gojo Events
03.2024 - 03.2024
  • Maintained a clean and organized bar area for an enjoyable customer experience.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
  • Served high customer volumes throughout festival afternoons and evenings.

Front of House Server

Pandesal Bakery
09.2020 - 03.2022
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
  • Maintained customer satisfaction by taking orders, and ensuring that any errors with their food were rectified
  • Streamlined the dining experience for guests through efficient table set-up and timely food delivery.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.

Skills

  • Customer Service
  • Current RSA
  • Barista experience
  • Time Management
  • Problem-Solving
  • Food presentation
  • Order Taking
  • Guest Relations
  • Adaptability
  • Surface Cleaning
  • Stock Rotation
  • Surface Cleaning

Timeline

Bar Staff at Brighter Days Festival (2024)

Gojo Events
03.2024 - 03.2024

Front of House Server

Evans Petroleum
09.2022 - Current

Front of House Server

Pandesal Bakery
09.2020 - 03.2022
Taylen Roberts