Taylor Blake
Ipswich
Summary
Results-driven Quality Assurance Leader known for high productivity and efficient task completion. Specialise in process optimisation, risk management, and regulatory compliance which ensure quality standards are met with precision. Excel in problem-solving, team collaboration, and decision-making to enhance product reliability and customer satisfaction.
Leading a team and highly customer focused based. I enjoy working with products and food. Seeking different environment and experiences.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Quality Assurance Leader
Primo Foods
Wacol
03.2023 - Current
- Internal audits (CSMR, BRCGS & WW standards)
- Daily GMP audits
- Glass and ceramics (annually)
- Completing and investigating customer complaints
- Conduct weekly meetings
- AW and pH testing salami products
- Assisting managers and supervisors
- Investigating and reviewing product holds
- Trained team members on best practices in quality assurance procedures.
- Monitored daily production processes to identify and resolve quality issues.
- Collaborated with production teams to address and rectify non-compliance incidents.
- Documented quality assurance findings and communicated results to management.
- Analyzed customer feedback data to identify areas where additional quality control measures were needed.
- Investigated customer complaints regarding product defects or inconsistencies.
- Implement quality assurance policies, procedures and standards to ensure product quality.
Quality Assurance Partner
Primo Foods
Wacol
12.2021 - 03.2023
- Daily GMP audits
- Internal Audits
- Assist in customer complaints
- Glass and ceramics
- AW and pH testing salami products
Quality Control Inspector
Primo Foods
Wacol
03.2018 - 12.2021
- QCP and CCP recording
- Gas analysis checks on products
- Conduct metal detection
- Review finished products to specification
- Reviewing product information
- Assist area supervisor and managers in processes
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Inspected incoming materials for defects and compliance with specifications.
- Conducted routine quality checks throughout the production process.
- Collaborated with production teams to address quality issues promptly.
- Trained new staff on quality control procedures and best practices.
Second Assistant Manager
KFC
Ipswich
08.2017 - 02.2018
- Supported management in staff scheduling and daily operational tasks.
- Coordinated training sessions for new team members on company policies.
- Assisted in inventory management and product ordering processes.
- Facilitated communication between departments to enhance workflow efficiency.
- Implemented strategies to improve customer service experiences at locations.
- Analyzed employee performance data to identify training needs.
- Organized team meetings to discuss goals, updates, and feedback initiatives.
- Generated reports detailing sales trends and other relevant data for management review.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee attendance and payroll information.
- Inspected merchandise on display to ensure quality standards were met.
- Coordinated promotional activities such as special sales, contests, and displays.
- Developed strategies for increasing sales and ensuring customer satisfaction.
- Resolved customer complaints in an effective manner.
- Supervised employees in all aspects of job performance by providing guidance and direction.
- Developed effective strategies to increase customer satisfaction ratings.
- Analyzed sales figures and planned inventory control strategies accordingly.
- Provided feedback to management regarding employee performance issues or concerns.
- Recruited, interviewed, hired, trained, coached, evaluated, counseled and disciplined staff members as needed.
- Monitored cash register transactions to ensure accuracy of funds received.
Shift Supervisor
KFC
Ipswich
07.2017 - 08.2017
- Supervised daily operations in a fast-paced retail environment.
- Trained and mentored new staff on company policies and procedures.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Monitored inventory levels and assisted in stock management processes.
- Resolved customer inquiries and complaints effectively and efficiently.
- Implemented operational improvements to enhance team productivity and morale.
- Ensured compliance with safety standards and maintained a clean working environment.
- Provided on-the-job training to new staff members.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Assisted upper management with daily operations to meet standards of service and quality.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assisted customers with product selection when needed.
Staff Member
KFC
Ipswich
06.2014 - 07.2017
- Assisted team in developing operational strategies for improved service delivery.
- Coordinated scheduling and staffing to enhance workflow efficiency across departments.
- Trained new staff on company policies and standard operating procedures effectively.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Completed regular and thorough cleaning of equipment, floors, and furniture.
- Collaborated with staff teams to achieve work goals and adhere to deadlines.
- Built and maintained working relationships with peers and upper management.
- Met incoming customers pleasantly and offered support and service.
- Processed payments, issued receipts and provided change.
- Participated in team meetings, presentations and special events.
- Trained newly hired employees regarding company policies and operations.
- Responded to customer queries and complaints to promote overall satisfaction.
- Ensured that employees followed established safety protocols at all times.
- Assisted with the development and implementation of staff policies and procedures.
- Managed customer transactions and balanced cash registers after shifts.
- Maintained detailed records of all customer interactions.
- Participated in the planning of special events and promotions for the organization.
Education
Caloundra State High School
Sunshine Coast, 4551Skills
- Internal audits
- GMP compliance
- Customer complaint resolution
- Quality assurance procedures
- Process improvement
- Team collaboration
- Training development
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Leadership skills
- Team mentoring
- Quality control testing
- Quality assurance strategy
- Quality control
- QA documentation
- Customer focus
- Relationship building
Certification
- Certificate II in Meat Processing for Smallgoods
- Internal Audit Training
- PeopleFirst (Management/Leadership training)
- Certificate III in Hospitality
Accomplishments
- Outstanding Achievement Award (2023 & 2024)
- Values Champion Determination (2022)
Affiliations
- Gym/bodybuilding
- Cooking/baking
References
References available upon request.
Timeline
Quality Assurance Leader
Primo Foods
03.2023 - Current
Quality Assurance Partner
Primo Foods
12.2021 - 03.2023
Quality Control Inspector
Primo Foods
03.2018 - 12.2021
Second Assistant Manager
KFC
08.2017 - 02.2018
Shift Supervisor
KFC
07.2017 - 08.2017
Staff Member
KFC
06.2014 - 07.2017
Caloundra State High School