Taylor Scott

Working within a busy Strata Management company providing assistance to five separate strata management companies.

• Managing any incoming calls and providing exceptional customer service.
• Personally looking after two incoming email logs day to day and providing assistance when needed to other entities.
• Being able to multi task by greeting and welcoming clients while managing above responsibilities.
• Setting and meeting self set goals and also business set KPI’s daily, monthly and yearly.

Working within a fast-paced environment taking incoming call's and emails.

• Having exceptional customer service skills, being able to identify a clients wants and needs and having quick problem solving skills to ensure they are met.
• Having high attention to detail when interacting with clients to ensure rapport is built and identify verbal cues.
• Meeting daily, monthly and yearly KPI's that are set.
• Advised clients on appropriate product selections based on their unique needs and wants.

Working within a high paced call centre environment handling queries on behalf of an Australian Government agency.

• Being able to meet a clients ever-changing needs by maintaining a high attention to detail.
• The ability to be able to actively listen whilst also working across multiple systems.
• Being able to meet daily set KPI's and competencies that are in place.
• Working closely with both clients and customers to ensure best customer service experience is recieved
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.

Working within a retail evoriment during the busy Christmas period.

• Both assisting and serving customers
• Informing customers of current promotions
• General cleaning and upkeep of store orgianisation
• Restock shelves and set up stock according to set guidelines and requirements.
• Meeting daily set sale targets and store KPI's