Taylor Sutherland
Merewether,NSW
Summary
I am currently looking for a full-time job as I am relocating to Newcastle from the Gold Coast. I am in my final year of university, completing my Bachelor of International Tourism and Hotel Management. Personable and dedicated to deliver excellent customer service with extensive experience in the hospitality and tourism industry. Solid team player with an upbeat, positive attitude and passionate in building relationships within a team and with customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Sheraton Grande Mirage Resort
Gold Coast, QLD
12.2020 - Current
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Reconciled daily transactions, balanced cash registers and deposited departments earnings.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided exceptional service that reflected Marriott standards and core values.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
Service Deli Assistant
IGA
Sanctuary Cove, QLD
11.2017 - Current
- Greeted customers in a friendly manner and provided excellent customer service.
- Followed food safety guidelines when preparing sandwiches, storing and preparing food items.
- Maintained a clean, neat and well-stocked deli area.
Reservations/Snorkel Guide
Explore Group
Hamilton Island, QLD
10.2022 - 04.2023
- Greeted and assisted customers with booking reservations and answering additional questions, both in person and over phone.
- Inspected snorkel equipment prior to each trip for signs of damage.
- Assessed the risks of guests through snorkel assessments and ensured a safety brief was conducted before guided tours.
- Developed guest relationships to achieve high level of satisfaction.
Food and Beverage Attendant
Hamilton Island Enterprises
Hamilton Island, Queensland
11.2021 - 11.2022
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Prepared and served coffee, espresso drinks, non-acholic and alcoholic beverages.
- Set tables for upcoming meals by following food service guidelines.
- Greeted guests upon arrival and provided a run-down of breakfast each morning.
Ski Hire
Vail Resorts
Perisher, NSW
06.2021 - 09.2021
- Processed ski hire through the computer system.
- Set up skis and snowboards whilst explaining to beginners on how to use safely.
- Assisted guests with snow gear and boot fittings.
Lifeguard
White Water World
Gold Coast, QLD
08.2019 - 04.2021
- Adhered strictly to emergency action plans.
- Learned and maintained proficiency in first responder skills such as CPR and First Aid to assist individuals when required.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Ensuring safety to all guests by delivering safety spiels when dispatching and unloading on the water slides.
Education
Bachelor of International Tourism And Hotel Management -
Griffith University
Gold Coast, QLD11-2024
Diploma of Business -
Barrington College
Gold Coast, QLD11-2018
Dual Certificate - Hospitality And Tourism
Prestige Service Training
Gold Coast, QLD11-2018
Queensland Certificate of Education -
AB Paterson/Helensvale State High School
Gold Coast, QLD11-2018
Skills
- Flexible Schedule
- Strong Work Ethic
- Positive Attitude
- Customer Service
- Reservations
- Microsoft Office
- Phone and Email Etiquette
- Strong Interpersonal Skills
- Attention to Detail
Certification
- Responsible Service of Alcohol
References
References available upon request.
Timeline
Reservations/Snorkel Guide
Explore Group
10.2022 - 04.2023
Food and Beverage Attendant
Hamilton Island Enterprises
11.2021 - 11.2022
Ski Hire
Vail Resorts
06.2021 - 09.2021
Food and Beverage Attendant
Sheraton Grande Mirage Resort
12.2020 - Current
Lifeguard
White Water World
08.2019 - 04.2021
Service Deli Assistant
IGA
11.2017 - Current
Bachelor of International Tourism And Hotel Management -
Griffith University
Diploma of Business -
Barrington College
Dual Certificate - Hospitality And Tourism
Prestige Service Training
Queensland Certificate of Education -
AB Paterson/Helensvale State High School
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