Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Taylor Wirth

Edens Landing

Summary

Motivated and dependable, I am seeking to expand my professional knowledge and development while completing my law degree at Griffith University. My years of work experience and academic study have equipped me with the ability to excel in fast-paced environments and deliver exceptional results, supported by strong intelligence, a strong work ethic, and well-developed interpersonal and communication skills.

Most of my university studies are conducted online currently, allowing me full availability throughout the week. My current employer is also aware that I am looking to transition into a career aligned with my future goals, so I am ready to commence work immediately.



Overview

3
3
years of professional experience

Work History

Call Operator

RACQ
05.2024 - Current
  • Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes with excellent phone etiquette and active listening skills.
  • Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
  • Kept up-to-date on company policies and product offerings to provide accurate information to callers, fostering trust and loyalty among customers.
  • Assisted over 90 customers daily by answering questions, providing assistance or transferring to appropriate departments.

Sales Assistant

IKEA
04.2023 - 05.2024
  • Helped clients (both appointments and walk-ins) navigate the designing and purchasing process of items, developing relationships through communication and problem-solving to fit customers’ needs.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Performed sales floor work such as stocking shelves, rearranging, remerchandising and ensuring the department is kept clean.

Team Member

Bras N Things
11.2022 - 08.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed self-growth through finding the perfect item for every individual while developing genuine connections with customers, ensuring they felt welcome, comfortable and understood.
  • Assisted customers with product inquiries, orders, returns, refunds, and other service requests.

Education

Bachelor of Law (Honours) -

Griffith University
QLD
06-2029

High School Diploma -

Canterbury College
Waterford, QLD
11-2022

Skills

  • Typing speed of 62 WPM
  • Efficient multi-tasking and time management
  • Confident with Microsoft software across platforms
  • Flexible in acquiring new skills
  • Resilient and adaptable
  • Persistent in challenging situations
  • Customer service
  • Proven ability to perform well under tight deadlines
  • Strong organizational skills
  • Collaborative teamwork

Awards

  • GPA big improver (2018)
  • Merit award (2019)
  • Honours award (2020)
  • National NITRO competition finalist (2020)
  • Touch football encouragement award (2020)
  • Top of General Maths (2022)

Timeline

Call Operator

RACQ
05.2024 - Current

Sales Assistant

IKEA
04.2023 - 05.2024

Team Member

Bras N Things
11.2022 - 08.2023

Bachelor of Law (Honours) -

Griffith University

High School Diploma -

Canterbury College

Similar Profiles

CREATE PROFILE
Taylor Wirth