Tayyaba Fatima
Truganina,Australia
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Global Sales and Marketing
12.2022 - 03.2025
- Updated account information to maintain customer records.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Addressed customer account discrepancies and concerns.
Education
Master of Information Systems -
Holmes Institute
Melbourne06.2024
Master Of Business Administration MBA - Marketing
06.2008
B.Tech - IT
06.2006
Skills
- Strong analytical and problem-solving abilities
- Effective communication and collaboration skills
- Time management and ability to meet deadlines
- Adaptability and willingness to learn new technologies
- Customer service
- Data entry
- Customer relationship management
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Product knowledge
- Training participation
- Creative problem solving
- Call center experience
- Computer proficiency
- Inbound and outbound calling
- Client relations
- Microsoft PowerPoint
- Complaint resolution
- Customer relations
- Call center operations
Certification
- WWCC, 2806821A-01, 06/26/28
- Certificate in School Based Education Support
Languages
English, Fluent
Specialized Coursework
- Database Management
- Systems Analysis and Design
- IT Project Management
- Cloud Computing
- Cybersecurity
- Data Analytics
Timeline
Customer Service Representative
Global Sales and Marketing
12.2022 - 03.2025
Master of Information Systems -
Holmes Institute