Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Social Work Student Intern
Wesley Mission Queensland- ORCA PROJECT
07.2023 - Current
Interviewed clients to assess needs and determine most suitable needs and services.
Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
Consulted with other professionals to gain insight and advice and build strong network within organization.
Developed education and social programs to provide clients with knowledge and skills for healthy, productive lives.
Developed and implemented social work plans to understand desired project goals and properly align social work activities.
Collaborated with other professionals to plan and coordinate care for clients.
Assisted clients in developing and setting realistic goals to promote positive change.
Facilitated psychoeducational classes to help clients develop life skills.
Store Operator
7 Eleven Store
01.2023 - 06.2023
Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Supervised guests at front counter, answering questions regarding products.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Rotated merchandise and displays to feature new products and promotions.
Administration Assistant
SHANA OIL, PROCESS
02.2020 - 06.2022
Coached employees through day-to-day work and complex problems.
Monitored employee and customer interactions to assess a quality of service.
Wrote and published memos, notes and other written correspondence, promoting professional in-office communication for employees.
Coordinated travel arrangements for higher-level staff, booked airline tickets and hotel reservations and handled planning details for business meetings and conventions.
Monitored office supplies and re-ordered, working with senior staff to keep desired supplies in stock for seamless office functionality.
Scheduled and coordinated meetings and personal schedules of executives and team members.
Answered phone calls promptly and professionally, directing callers to appropriate personnel.
Prepared employee schedules for maximum coverage during key hours.
Maintained daily reports and advised executive leaders in decision-making processes.
Established and updated work schedules to account for changing staff levels and expected workloads.
Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
Managed filing system, entered data and completed other clerical tasks.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Worked with supervisors and management to maintain status reports and update information for client projects.
Education
S.S.C -
ST. JOSEPHS HIGHSCHOOL
MUMBAI, INDIA
06.2014
H.S.C -
K.P.B. HINDUJA COLLEGE OF COMMERCE
Mumbai, Maharashtra 400004, India
06.2016
TYBA - PSYCHOLOGY MAJORS
Wilson College
Mumbai, India
03.2019
Master of Arts - Psychology
SNDT WOMEN`S UNIVERSITY
Mumbai, India
08.2021
Master of Arts - Social Work
Queensland University of Technology
Brisbane, QLD
07.2024
Skills
Archives Administration
Memoranda Preparation
Database and Client Management Systems
Multitasking and Time Management
Business Administration
Strong Organizational Skills
Computers and Technology
Commercial Recording
Analytical Thinking
Social Work
Mental Health Assessments
Behavioral Health
Certification
Certificate Course in Disability Studies byAndrews Vision Centre,Wilson College.
observership at Disha Counseling Centre.
Timeline
Social Work Student Intern
Wesley Mission Queensland- ORCA PROJECT
07.2023 - Current
Store Operator
7 Eleven Store
01.2023 - 06.2023
Administration Assistant
SHANA OIL, PROCESS
02.2020 - 06.2022
S.S.C -
ST. JOSEPHS HIGHSCHOOL
H.S.C -
K.P.B. HINDUJA COLLEGE OF COMMERCE
TYBA - PSYCHOLOGY MAJORS
Wilson College
Master of Arts - Psychology
SNDT WOMEN`S UNIVERSITY
Master of Arts - Social Work
Queensland University of Technology
Certificate Course in Disability Studies byAndrews Vision Centre,Wilson College.
observership at Disha Counseling Centre.
Similar Profiles
Mel ManuatuMel Manuatu
Advisor – Quality & Performance at Wesley Mission QueenslandAdvisor – Quality & Performance at Wesley Mission Queensland